Director, Product Design

About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.

Responsibilities

• You will develop an in-depth understanding of domain knowledge across platform products, and have enough expertise to link the dots, see the big picture as we develop additional multi disciplinary projects.
• Designer-in-the-arena: You will be hands-on and own strategic design projects that shape key customer experiences.
• Work with cross-functional teams including product managers and engineers to understand user needs and develop innovative design solutions. Translate findings into simple yet engaging user experiences across platforms.
• Navigate through ambiguity: it is your responsibility to explore the conceptual, the JTBD, the competitive landscape and operate with business acumen to help achieve product market fit.
• Lead a team of product designers, providing mentorship to help them grow their skills. You will be setting clear career paths and coaching designers regularly.
• Oversee the end-to-end user experience designs of your team across desktop, mobile web and app. Using your structural product knowledge, you will steer your team's designs as they storm through the product requirements.
• Provide concrete, actionable feedback to your team members, helping them steer through stakeholder and projects to achieve effective progression.
• Proactively establish and evolve our design system and guidelines to ensure effective support, consistency and high quality across all of our products. Promote a feedback driven design culture focused on user outcomes.
• Build a robust design team and design culture within the organization by mentoring designers and promoting user-centered design thinking.

Qualifications

• 8+ years of experience as a UX/Product designer, including 4+ years in a leadership role managing designers.
• Experience working in a fast-paced tech start-up environment.
• Strong product logic & first principle thinking.
• Ability to explore and thrive in ambiguous project contexts..
• Solid track record of project management and delivery.
• Outcome-oriented.
• Financial industry experience is a plus, but intellectual curiosity is essential.
• Experience working in "complex systems" that involve multi-disciplinary, multi-threaded user journeys and intricate

object relationships.

• A track record of recruiting and hiring a world class design team.
• Strong portfolio showcasing project experience with both UI and UX design for responsive web platforms. App

experiences are a plus.

• Expertise with design tools like Figma with strong visual design sensibility.
• Expertise with growing Design Systems with complicated, cross domain components.
• Analytical and user-focused, able to understand complex problems, analyze data, identify insights and turn them into

simple yet impactful solutions.

• Master communicator who can articulate design rationale and sell ideas to both technical and non-technical

stakeholders.

• Passion for mentorship and helping designers and teams achieve their full potential.
• Degree in Design, HCI or related field or equivalent battle tested experience.

Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. If you are approached by someone claiming to represent Airwallex, please verify with our team.