General Manager of Operations

Title: General Manager of Operations - Manila Based

Location: Ortigas, Manilla, Philippines

Access Group International, representing Access Group Australia - the largest privately owned equipment rental and manufacturing company in Australia is a recognised market leader servicing the construction, mining, mining services, and oil & gas sectors. As a trusted strategic partner to the largest infrastructure and resource projects nationally and globally, we operate with a strong commitment to innovation, performance, and values-based leadership.

We are currently seeking a General Manager of Operations to lead our international business operations from our Manila, Philippines office. This office plays a critical role in providing operational support to our Australian-based business and houses two office locations (within walking distance of each other), supporting large teams across the following functions:

• Finance & Accounts
• Payroll, Human Resources & Recruitment
• Fleet Management
• IT
• Marketing
• Sales

This senior leadership position will be responsible for the performance, development, and governance of all Manila-based teams, working in close partnership with our Australian-based leadership and reporting directly to the Group Executive.

If you are a values-driven, efficiency-focused operations leader seeking to play a key role in a high-performing international business with strong growth ambitions, we encourage you to apply.

Key Responsibilities:

• Lead and manage all operational functions within the Manila-based international support offices, working in partnership with Australian department leaders to ensure alignment with business priorities and service expectations
• Oversee the delivery and day-to-day performance of core support functions including finance, administration, recruitment, HR, fleet, IT, sales and marketing, ensuring timely, accurate, and effective support to Australian-based operations
• Drive operational efficiency by standardising workflows, optimising internal processes, and embedding reporting mechanisms that improve service delivery to Australian departments
• Foster a culture of accountability and continuous improvement across support teams by setting clear performance expectations aligned with Australian leadership requirements
• Ensure compliance with company policies and operational standards across all Manila-based activities
• Act as the key operational liaison with Australian-based department heads to maintain strong communication, alignment on deliverables, and responsiveness to evolving business needs
• Monitor workload distribution, capacity, and performance metrics across teams to ensure resourcing aligns with the needs of Australian stakeholders
• Identify opportunities to streamline operations and enhance collaboration between Manila-based teams and their Australian counterparts through systems improvements, automation, and performance efficiencies.
• Lead the recruitment, onboarding, training, and performance management of Manila-based staff to build capable, efficient teams that deliver consistently to the expectations of Australian department leads and the broader business requirements.

What We're Looking For:

• Proven experience in a senior operations or business management role, ideally within a support office or shared services environment
• Minimum 10 years of professional experience, with at least 5 years in a leadership capacity overseeing multi-disciplinary teams
• Demonstrated ability to lead and manage teams in a fast-paced, high-volume, and deadline-driven environment
• Strong understanding of operational systems, performance measurement, and continuous improvement methodologies such as Kaizen or Six Sigma
• Confident communicator with the ability to engage and collaborate effectively with Australian-based leadership
• Exceptional organisational skills with a high level of accuracy and attention to detail
• Proficiency in operational and business systems beneficial (e.g. NetSuite, HRIS, CRM platforms)
• Commitment to coaching, mentoring, and developing team members to build long-term capability, efficiency and accountability

How to Apply:

This is a rare opportunity to take the lead in driving operational excellence across a high-performing international support office. As General Manager of Operations, you will play a critical role in shaping the effectiveness, efficiency, and scalability of our offshore operations in line with Access Group's growth strategy. The successful candidate will be supported with relocation assistance, and Access Group will coordinate all necessary work rights in Manila to ensure a smooth and compliant transition into the role.

Click "Apply Now" and upload an updated copy of your resume and cover letter. If you would like more information on this role prior to applying, please contact our Talent Manager on or email