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Head of Operations – Field Service Management
2 weeks ago
We're seeking an experienced Head of Operations – Field Service Management to lead and optimise field service delivery across a nationally scaled, service-focused organisation. This role suits a strategic and hands-on executive leader, with strong expertise in operational execution, workforce management, and customer outcomes.
This role is based in either our Brisbane or Sydney office.
About the Role
Reporting to the General Manager, you will be responsible for overseeing multi-site field operations, driving performance, and ensuring service excellence across all touchpoints. This is a pivotal role with scope to influence operational strategy, lead high-performing teams, and deliver measurable results.
Key Responsibilities
- Lead geographically distributed teams across field and office environments.
- Partner with executive leadership to shape strategic direction and operational planning.
- Drive measurable improvements in systems, processes, and customer outcomes.
- Implement automation and field service technologies to enhance mobile delivery and coordination.
- Build and mentor high-performing teams with a culture of accountability and service excellence.
- Champion continuous improvement and embed best-practice frameworks across national operations.
- Track key metrics and reporting systems to ensure transparency and performance.
- Influence end-to-end service delivery and contribute directly to organisational growth.
About You
- Over ten years of operational leadership experience across field service environments and other complex organisational settings, providing a deep understanding of service delivery across diverse structures and sectors.
- Tertiary qualifications in Business Management or a related discipline (essential).
- A history of leading complex, multi-site or national operations with hands-on, performance-driven leadership.
- Strong capability in process improvement, automation, and data-led decision making.
- Exceptional communication and stakeholder engagement skills across all levels.
- A passion for empowering teams, mentoring leaders, and fostering high-performing cultures.
- Sharp analytical, organisational, and time-management skills, paired with an ability to manage competing priorities.
- Extensive experience across diverse organisational environments, coupled with a strong enthusiasm for emerging technologies - including AI, automation, and digital platforms.
- Willingness to travel to different sites and states, as often as required.
Our Culture & BenefitsWe're proud to offer a collaborative environment where operational excellence is celebrated - and leadership is truly supported.
- Travel opportunities across national service sites and events.
- Milestone rewards and parental leave support.
- Employee Assistance Program (EAP) for wellbeing and personal support.
- Career development, strategic influence, and visibility at the executive level.
If you're ready to take the next step in your operational leadership career, we encourage you to apply with your resume and a cover letter.
