
Head of Operions – Field Service Management
2 days ago
Add expected salary to your profile for insights
We're seeking an experienced Head of Operations – Field Service Management to lead and optimise field service delivery within a nationally scaled consulting business. This role combines strategic oversight with operational execution, ensuring high‑performing teams and outstanding client outcomes.
The successful candidate will bring deep expertise in field operations, coupled with a consulting mindset to assess, design, and implement improvements to organisational processes. A key focus will be on optimising workforce capability, embedding scalable service frameworks, and driving measurable uplift in staff performance.
With strong commercial acumen, proven leadership, and the ability to influence at all levels, this role will be instrumental in shaping operational excellence, enhancing client satisfaction, and supporting the organisation's long‑term growth strategy.
This role is based in either ourBrisbaneorSydneyoffice.
About the Role
Reporting to the General Manager, you will be responsible for overseeing multi-site field operations, driving performance, and ensuring service excellence across all touchpoints. This is a pivotal role with scope to influence operational strategy, lead high-performing teams, and deliver measurable results.
Key Responsibilities
Lead geographically distributed teams across field and office environments.
Partner with executive leadership to shape strategic direction and operational planning.
Drive measurable improvements in systems, processes, and customer outcomes.
Implement automation and field service technologies to enhance mobile delivery and coordination.
Build and mentor high-performing teams with a culture of accountability and service excellence.
Champion continuous improvement and embed best-practice frameworks across national operations.
Track key metrics and reporting systems to ensure transparency and performance.
Influence end-to-end service delivery and contribute directly to organisational growth.
About You
Over ten years of operational leadership experience across field service consultancy environments and other complex organisational settings, providing a deep understanding of service delivery across diverse structures and sectors (essential).
Tertiary qualifications in Business Management or a related discipline (essential).
A history of leading complex, multi-site or national operations with hands-on, performance-driven leadership.
Strong capability in process improvement, automation, and data-led decision making.
Exceptional communication and stakeholder engagement skills across all levels.
A passion for empowering teams, mentoring leaders, and fostering high-performing cultures.
Sharp analytical, organisational, and time-management skills, paired with an ability to manage competing priorities.
Extensive experience across diverse organisational environments, coupled with a strong enthusiasm for emerging technologies - including AI, automation, and digital platforms.
Willingness to travel to different sites and states, as often as required.
We're proud to offer a collaborative environment where operational excellence is celebrated - and leadership is truly supported.
Travel opportunities across national service sites and events.
Milestone rewards and parental leave support.
Employee Assistance Program (EAP) for wellbeing and personal support.
Career development, strategic influence, and visibility at the executive level.
If you're ready to take the next step in your operational leadership career, we encourage you to apply with your resume and a cover letter.
Unlock job insightsSalary match Number of applicants Skills match
Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Head of Operations? What's your expected annual base salary? How much notice are you required to give your current employer? How many years' experience do you have as a Field Services Executive? What's your highest level of education? Are you available to travel for this role when required? Have you completed a qualification in business?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
#J-18808-Ljbffr-
Head of Operions
4 weeks ago
Brisbane, Queensland, Australia at Full timeHead of Operations – Fast-Growing Online Coaching CompanyFull-time | Remote (AUS-based or AUS hours required)Industry: Health, Fitness & Sports / Management & OperationsCompany: RLSTRENGTHAbout UsRLSTRENGTH is one of Australia's fastest-growing online fitness coaching companies. We help women lose the last 3–10kg and build lean, toned, confident...
-
Brisbane, Queensland, Australia beBeeFieldOperations Full time $120,000 - $180,000Head of Field OperationsWe are seeking an experienced Head of Field Operations to lead and optimise field service delivery within a nationally scaled business. This role combines strategic oversight with operational execution, ensuring high-performing teams and outstanding client outcomes.The successful candidate will bring deep expertise in field...
-
Brisbane, Queensland, Australia Buscojobs Full timeHead Of Operations Field Service Management jo...Archerfield, Queensland Mygration Pty LtdPosted 9 days agoJob DescriptionLocation: rcherfield, QLD, 4108Full-Time: Immediate startbr>Job Title: Customer Service ManagerSalary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.Job Closure date: 30 daysAbout the Role:We are...
-
Head Of Service Management
2 weeks ago
Brisbane, Queensland, Australia St Vincent's Health Australia Full timeBetter and fairer care.Always.St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years.Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and nearly 30,000 people have been behind some of Australia's most important medical breakthroughs.We are a microcosm of Australia's...
-
Head of Service Management
3 weeks ago
Brisbane, Queensland, Australia at Full timeBetter and fairer care. Always.St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and nearly 30,000 people have been behind some of Australia's most important medical breakthroughs. We are a microcosm of Australia's...
-
Head of Service Management
3 weeks ago
Brisbane, Queensland, Australia St Vincent's Health Australia Full timeBetter and fairer care. Always.St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and nearly 30,000 people have been behind some of Australia's most important medical breakthroughs. We are a microcosm of Australia's...
-
Operions Manager
20 hours ago
Brisbane, Queensland, Australia at Full timeOperations Manager - Commercial ElectricalAbout the BusinessDue to strong growth, a new Operations Manager position has opened within a medium-sized electrical contracting business delivering commercial projects and maintenance services across Queensland & NSW. With a team of 50+ and eight figure turnover, we are investing in leadership and systems to...
-
Operions Manager
16 hours ago
Brisbane, Queensland, Australia at Full timeOperations Manager - Commercial ElectricalAbout the BusinessDue to strong growth, a new Operations Manager position has opened within a medium-sized electrical contracting business delivering commercial projects and maintenance services across Queensland & NSW. With a team of 50+ and eight figure turnover, we are investing in leadership and systems to...
-
Field Service Engineer
2 days ago
Brisbane, Queensland, Australia F. Hoffmann-La Roche Gruppe Full timeAt Roche you can show up as yourself, embraced for the unique qualities you bring.Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.This is how we aim to prevent, stop and cure diseases and ensure everyone...
-
Field Service Engineer
2 days ago
Brisbane, Queensland, Australia Roche Full timeAt Roche you can show up as yourself, embraced for the unique qualities you bring.Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.This is how we aim to prevent, stop and cure diseases and ensure everyone...