Care Coordinator – NDIS, TAC and Aged Care

About the Role:

Are you passionate about making a meaningful difference in the lives of individuals living with disability, veterans, and older Australians?

We are currently seeking a Care Coordinator to support our participants living in Melbourne and its surrounding areas . In this role, you will oversee the coordination and delivery of high-quality, person-centred services for clients receiving support through the NDIS, TAC programs.

This is an exciting opportunity for someone who thrives in a dynamic, people-focused environment, and is looking to take the next step in their community care career.

About Trinity Nursing Services:

At Trinity Nursing Services, we are committed to empowering our participants to live life on their terms.

Our philosophy is simple:

"Nothing about me, without me."

We believe in collaborative decision-making and actively involve our clients — or their appointed representatives — in every aspect of their care planning and service delivery.

We support people from all walks of life and are proud to provide services that are inclusive, respectful, and tailored to individual goals and preferences.

Key Responsibilities

• Develop, implement, monitor, and review individualised care plans to ensure person-centred, goal-directed service delivery.
• Update care plans and budgets to reflect changes in clients' health, needs, and preferences while ensuring accurate and compliant documentation.
• Ensure compliance with NDIS Commission Standards, TAC, Aged Care Quality Standards, Department of Veterans' Affairs (DVA) requirements, and relevant legislation.
• Maintain high-quality, unbiased documentation of all client interactions and stakeholder communications.
• Conduct WHS assessments in client environments and apply appropriate risk management strategies to ensure safety.
• Lead holistic case management practices including goal setting, care worker introductions, client supervision, and service monitoring.
• Act as the primary point of contact for clients regarding service delivery, incidents, and support, handling inbound and outbound communication.
• Respond to client feedback, complaints, and incidents promptly to foster a culture of continuous improvement.
• Collaborate with multidisciplinary teams including GPs, allied health professionals, welfare agencies, DVA, and community organisations.
• Refer clients to appropriate healthcare professionals and third-party services in alignment with care goals and funding provisions.
• Promote culturally responsive care planning and support services, particularly for clients with special or diverse needs.
• Escalate clinical concerns appropriately and ensure clients receive guidance from registered clinical professionals when needed.
• Support care staff with clear scopes of practice and provide individualised guidance based on client care plans and goals.
• Manage service delivery in line with allocated funding and budgets, resolving financial queries and maintaining cost-effective operations.
• Promote effective teamwork and communication across staff, clients, families, and service partners to achieve optimal care outcomes.
• Prepare professional reports and documentation for internal use, external stakeholders, and funding bodies.

Qualifications and Skills

• Registered Nurse with Mental Health experience OR Aged Care (Nurse-In- Charge)/ Clinical Manager experience.
• Comfortable working and supporting clients in their own homes.
• Full Driving Licence with insured vehicle.
• Proven expertise in developing and managing individualised care plans aligned with client needs and goals.
• Thorough understanding of NDIS and Aged Care Quality Standards.
• Competent in WHS assessment and implementation of safety protocols in client settings.
• Highly skilled in accurate, professional client documentation and case notes.
• Strong ability to collaborate with multidisciplinary teams and coordinate referrals.
• Experienced in budget oversight and navigating multiple funding models for client care.
• Organised and efficient with excellent time management across office and community environments.
• Proficient in computer systems and analytical reporting tools.
• Deep commitment to the health, dignity, and well-being of seniors and vulnerable individuals.
• Culturally aware and inclusive in-service planning and delivery.
• Management of AFTER-HOURS phone calls.

Job Types: Full-time, Part-time

Pay: $50.00 – $60.00 per hour

Benefits:

• Company car
• Employee mentoring program
• Professional development assistance

Education:

• High School (Year Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person