General Manager

Company Description

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

As the General Manager, you'll lead Oaks Darwin Elan Hotel with vision and energy, driving profitability, operational excellence, and unforgettable guest experiences. You'll inspire a high-performing team, foster strong stakeholder relationships, and ensure the hotel thrives as a premier destination.

• Drive strategic plans to maximise profitability and achieve EBITDA targets.
• Oversee daily operations, financial performance, and property presentation, including Food & Beverage.
• Manage budgets, cost control, and workforce planning for operational efficiency.
• Implement improvements across front office, housekeeping, and maintenance.
• Lead and develop a customer-focussed team aligned with Oaks Hotels & Resorts' values.
• Deliver exceptional guest service, addressing feedback promptly and monitoring reviews.
• Build strong relationships with Body Corporate, Owners, and external stakeholders.
• Ensure compliance with licensing, legislation, and health and safety standards.
• Maintain high standards of property cleanliness and presentation.

Qualifications

We're seeking candidates with:

• 5+ years of senior hotel/hospitality management experience, focussing on operations and profitability.
• Proven skills in budgeting, cost control, and revenue maximisation.
• Strong leadership to recruit, develop, and motivate high-performing teams.
• Exceptional communication to engage guests, staff, and stakeholders.
• Experience in guest relations and delivering high customer service standards.
• Proficiency in hotel management systems (e.g., CMS, PMS) and P&L analysis.
• Knowledge of Body Corporate and strata management processes.
• Strong organisational and time management skills for multiple priorities.
• Commitment to workplace health and safety compliance.
• Tertiary qualification in Hospitality or Business Management (preferred, not essential).
• Current RSA and relevant certifications (preferred).
• Flexible availability for varied shifts, including weekends and holidays.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.