Support Worker – NDIS Community Access

ABOUT US

Activated Concepts is a community-based specialist clinical provider in the mental health and NDIS space. We also offer a variety of other services, including but not limited to, family support services and clinical training. We are highly regarded for our leadership in trauma-informed practice, and have partnerships with NSW Health, the NSW Department of Justice, the University of Newcastle, and large employee assistance providers.

PRIMARY PURPOSE

Activated Support Workers provide trauma-informed, and person-centered care to participants to support them live a fulfilling and meaningful life in their own community. They have a sound understanding of psychosocial disabilities and see people in their context. They work with youth, people with a disability, and others to achieve their individual goals, dreams, and aspirations as well as enhance the individual's participation in the community.

KEY ACCOUNTABILITIES

• Providing trauma-informed care and support, including social and community participation and skill development activities
• Implementing programs to support participants to grow their living skills and abilities so they are more able to make decisions affecting their lives and live as independently as possible
• Provide person-centered care, listening and responding to participants with activities and life outcomes they would like to achieve
• Handle complex or challenging situations or behaviours calmly and rationally
• Support the rights, interests, and needs of people with disability
• Maintain the participant's privacy and confidentiality
• Maintain a Working with Children Check, NDIS Worker Check, First Aid/CPR Certificate, and a clear Criminal Record.

ABOUT YOU

• You're a passionate, empathetic, and caring individual who has experience (or learning about) working with people with a disability
• You are looking to make an invaluable positive impact on the lives of others
• Passionate about human rights and positive change.
• You're calm, collected, and resilient in the face of adversity and are looking to carry these qualities with you to the front line to support your participants and their families
• You are an independent, proactive thinker and worker but are also able to follow direction/s given by your managers and can work within a tight-knit team
• You have good organisational and time management skills
• You have a good understanding of professional ethics.
• You love to learn and want to keep your knowledge contemporary.

SELECTION CRITERIA

Understanding of, or interest in, trauma-informed care, mental health, and disabilities

Clear and effective communication skills and the ability to establish a professional relationship with participant and their families

Availability to work 3-5 days across a 7 day work week (including weekends and public holidays), from 6am – 9pm.

Attention to detail and accuracy in the record management

Flexibility to work over a roster or attend training or meetings as required

Understanding and commitment to confidentiality legislation and discretion

Current valid Australian driver's license and a registered vehicle with comprehensive insurance

REQUIRED QUALIFICATIONS AND TRAINING

Current Level 2 First Aid Certificate – prior to commencement

NDIS Worker Screening Check – prior to commencement

NSW Working with Children Check – prior to commencement

NDIS Orientation Certificate – prior to commencement

OCG Child Safe Training – prior to commencement

At Activated Concepts, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services, and our community. Activated Concepts is proud to be an equal opportunity workplace and encourages applications from all persons.

If you have any questions about the role, please do not hesitate to contact the Manager, Community and Living Services, Maddison, on If you want a copy of the position description, please email admin on

For more information on Activated Concepts see our website

We look forward to your application