Cadet ITIL Service Management

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success

People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world.  

As a Cadet in an ITIL Service Management role you will gain experience in ITSM Service Management capabilities and functions.  You will work in conjunction with more experienced Service Management staff to begin building knowledge and experience in the various ITIL Practices.  
Successful applicants will excel at customer service and be able to quickly develop business relationships with all stakeholders and service providers whilst proudly representing DXC.  You will need to be a highly driven, detailed-oriented professional who thrives under pressure, can multitask efficiently, and demonstrate a keen sense of ownership and accountability. ITIL Service Management is an integral part of the service DXC provides to our client. The delivery of Service Excellence in Service Management is built on a culture of teamwork, accountability, communication, and inclusivity.

Essential Job Functions

•    Assist with end-to-end application of ITSM process.

•    Participate in Continuous Process Improvement.

•    Assists the Delivery teams in the operation of the ITSM process.

•    Capable of analyzing trends and identifying a structured approach for preparing service improvement plans.

•    Monitors and provides monitoring and reporting against the Service Improvement Plan elements

•    Builds ITSM compliant service management process knowledge.

•    Maintains and updates process documentation. 

•    Assist in the Generation and presentation of defined reports related to Service Management on a monthly and ad-hoc basis.

•    Assist with the Generation of trend analysis reports as defined for the account.

•    Work closely with Delivery units for Service Improvement activities.

•    Attend Regional or Vertical Service Management Community of Practice Meetings. 

Basic Qualifications

•    Bachelor's degree or equivalent combination of education and experience

•    Bachelor's degree in information technology, engineering or related field preferred

•    Zero or more years of experience in technical support or engineering

•    Experience working with Docker, Python, Ansible, AWS, Bash. 

Other Qualifications

•    Organizational skills to balance and prioritize work

•    Good Interpersonal and presentation skills for interacting with team members and clients

•    Personal computer and business solutions software skills

•    Analytical and problem solving skills

•    Communication skills

•    Ability to work in a team environment

•    Ability to deal with ambiguity and change

Work Environment

•    Office environment
 

Trust, Transform & Thrive with a company whose mission is to lead our clients on their digital transformation journey. DXC Technology is recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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