Customer Support – Level 2

2 weeks ago

Melbourne, Victoria, Australia Easy Employer Full time $40,000 - $60,000 per year

Easy Employer. Cloud based Workforce Management solutions.

At Easy Employer, our mission is to simplify work and enhance business operations. Our premier all-in-one rostering and payroll platform is supported by a dedicated Australian team driven by our core values of compassion, inclusion, and trust. Headquartered in Australia and serving clients nationwide and in New Zealand, we stand prepared to address and resolve your biggest administrative challenges.

Role Overview

Reporting to the Helpdesk Team Lead, your main role will be as the first point of contact for our client base in assisting with day-to-day troubleshooting and enquiries. The role also involves conducting installation and training sessions for new clients, as well as contacting clients to deliver software upgrades and enhancements.

You don't need to be an expert in IT and/or software - you just need to be friendly and helpful with a strong desire to help people - we will teach you the rest

There are plenty of opportunities to expand your skill set with additional sponsored training, should the successful candidate prove adept, capable and interested in the opportunity. There may also be opportunities for the successful candidate to represent the company at trade shows and conferences interstate from time to time.

About You

  • A STRONG track record in delivering outstanding customer service; with some experience in a relevant role or industry (e.g. customer service, service/help desk, call centre, software applications support)
  • An ability to trouble shoot general IT issues OR the ability to learn technical skills quickly
  • Good time management skills, with a strong ability to multi-task and prioritise
  • Excellent written and verbal communication skills; particularly phone communication
  • Reliable with a strong work ethic

Qualifications

  • A qualification in IT and/or software applications, although not essential will be highly regarded
  • Experience in a relevant role or industry (e.g. customer service, service/help desk, call centre, software applications support)
  • An ability to trouble shoot general IT issues OR the ability to learn technical skills quickly
  • Good time management skills, with a strongaability to multi-task and prioritise
  • Excellent written and verbal communication skills; particularly phone communication
  • Reliable with a strong work ethic

What we offer

  • A friendly, fun, inclusive and supportive work environment
  • Ongoing professional development

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

For further information about Easy Employer, you can visit our website at: https://Easy

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