Head of Customer Engagement

Future Portfolio & Customer Engagement
Australia
Are you ready to shape and execute a forward-thinking Customer Engagement (CE) strategy to deliver best-in-class experiences by 2030? We are looking for a dynamic leader to drive the FFCE Roadmap through collaboration with cross-functional stake-holders, leveraging innovative technology and data insights to optiize our commercial strategy while enhancing productivity through automation and CRM. Novo Nordisk Oceania is hiring a Head of Customer Engagement. If this sounds like you, apply today and embark on a life-changing career

Your new role
As the Head of Customer Engagement, you will be overall be in-charge of the Customer Engagement strategy and aid on its execution by leading a team that delivers on the following, but is not limited to:

• Lead the Customer Engagement strategy for NN Oceania by driving the FFCE Roadmap in collaboration with cross-functional stakeholders, overseeing activities and KPIs, facilitating decision-making in the Commercial Management Team, and fostering collaboration with APAC and IO to enhance best-in-class customer engagement by 2030.
• Drive actionable insights for our commercial strategy by leveraging data and innovative technology, including ownership of OneDashboard in Power BI, ensuring access to relevant data for both current and future portfolio insights, and helping the Business Insights Manager in optimizing forecasting and business cases.
• Enhance productivity by optimizing operations through automation and technology, including driving CRM utilization for data quality and integration, fostering innovation and process optimization with AI and data automation tools, and helping in change management, as well as training for frontline technology integration.
• Optimizing the sales force involves implementing effective segmentation, targeting, and territory management while designing engaging incentive schemes aligned with priorities. This process includes cross-functional collaboration with sales and marketing teams, working alongside the SFE lead to develop and execute strategic solutions. Additionally, providing the leadership team with valuable insights is essential for facilitating informed decision-making throughout the implementation.
• Leading a highly engaged and high-performing team involves empowering three key functions—Business Insights, Sales Force Effectiveness, and CRM—to make bold choices and achieve success together while ensuring an enjoyable work environment. This leadership role will help to manage the teams in Australia and New Zealand across both current and future portfolios, fostering collaboration and a shared commitment to excellence.

Your new department
You will be part of Novo Nordisk Oceania, covering Australia and New Zealand. Novo Nordisk is a global healthcare company with over 100 years of innovation in diabetes care. This heritage has equipped us to help people defeat obesity, haemophilia, growth disorders, and other serious chronic diseases. Headquartered in Denmark, No-vo Nordisk employs over 77,000 people in 80 countries and markets our products in more than 170 countries. Join a dynamic and collaborative team devoted to making a difference.

Your Skills & Qualifications
We're looking for a new Head of Customer Engagement who will enjoy working in a high-paced, dynamic environment. You'll bring with you:

• Must have a Bachelor or Master's degree in Business, Marketing or Science.
• Minimum of 10 years of commercial experience in pharmaceutical industry. Sales and or Marketing experience is desirable.
• Proficient in Microsoft Office Suite with project management capabilities and a preferred proficiency in Power BI.
• Demonstrated experience in stakeholder engagement with senior leaders, and proven project management skills. People leadership experience is highly pre-ferred.
• Strong business acumen and analytical skills, a positive attitude, self-driven, opportunity-oriented, and excellent communication skills across all levels.

Working at Novo Nordisk
Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.

Deadline
14 September, 2025

Novo Nordisk is not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.