Infrastructure Services Officer

Infrastructure Services Officer

Full Time Fixed Term (12months)

Our Council

Hinchinbrook Shire Council is one of the region's largest employers, with around 200 staff across diverse roles. We offer a fair, flexible, and supportive workplace with benefits such as a nine-day fortnight, generous superannuation, and leave entitlements. Join us to grow your career while enjoying the lifestyle you love.

What Council Offers:

• 72.5-hour fortnight with roster variations (9-day fortnight – RDOs)
• Up to 12.5% superannuation employer contribution
• 5 weeks annual leave + 17.5% leave loading
• 15 days paid sick/parental leave
• Salary packaging options
• Employee Assistance Program (EAP)
• Accredited Mental Health First Aid Officers
• Annual flu vaccinations + skin checks
• Corporate uniforms and PPE supplied

The Opportunity

As the Infrastructure Services Officer, you will provide high-level administrative and business support to the Infrastructure Operations team, including Works Services and Fleet and Workshop. You'll ensure services align with legislative, policy, and quality frameworks, maintain accurate data and reporting systems, support financial and procurement processes, and contribute to project and contract management.

Key Responsibilities

• Provide technical and administrative support across Infrastructure Operations
• Maintain and report on data systems including TechOne, ArcMap GIS, Reflect, RADAR, Guardian, and TeleTrac NavMan
• Coordinate customer service functions and CRM systems
• Support RMPC claims and audit procedures (ISO 9001)
• Assist with disaster management communications and recovery
• Draft social media and website content for departmental use
• Collaborate with Information Services to enhance system support
• Contribute to project and contract management for capital and funded projects

See the Position Description for a more extensive list of key responsibilities.

Key Selection Criteria

If our values resonate with you 'Opportunity, Respect, Strength and Accountability' and you possess the following qualifications and experience, read below about how to apply:

• Knowledge or the ability to quickly acquire knowledge of operations of Council functions, policies and procedures;
• Demonstrated stakeholder management skills and the ability to respond to complex customer service enquiries in a timely manner;
• Proven experience in data preparation, including the ability to provide accurate reporting;
• Proven ability to plan, manage multiple demands and prioritisation within required timeframes along with the ability to self-motivate and work under limited supervision; and
• Highly developed verbal and written communication skills including the ability to adapt communication style to different audiences.

Desirable

• Certificate IV in Business and/or experience in administration preferably in local government highly regarded.
• Certificate IV in Local Government Administration or equivalent experience highly regarded.
• The incumbent may be required to travel on official business and the possession of a C class driver's license may be required.

General Salary Information

Level 4 $85,954 per annum plus superannuation and locality allowance (effective 8 October 2025 as per Certified Agreement increase).

The Selection Process

We welcome candidates to inform us of any adjustments they may need to ensure a supportive and inclusive recruitment experience and workplace environment. Hinchinbrook Shire Council is an equal opportunity employer, and we encourage Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers to apply.

Celebrating the rich diversity of our community, we are dedicated to attracting and employing people who reflect the community we serve. We value and respect the unique contributions of our employees and are committed to fostering an inclusive and safe workplace where everyone is supported to reach their full potential.

Please note that only individuals with the right to work in Australia are eligible to apply. As part of the recruitment process, the preferred candidate will need to undertake a National Police Check and pre-employment medical assessments, which may include drug and alcohol testing, to confirm their ability to meet the role's inherent requirements.

How to Apply

• A current resume

• A cover letter addressing the "Our Ideal Candidate" section (max. 2 pages).

Applications close on Friday 26 September 2025 at 5:00pm AEST

Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on the application close date, whichever is sooner.

For More Information:

Thank you for your consideration and interest in this position. For a confidential discussion, contact Luke Argent, Works Operations Manager on