General Manager

2 weeks ago

Cremorne, Victoria, Australia Suupaa Full time $100,000 - $120,000 per year

Company Description

Suupaa is a next-gen hospitality brand — format-flexible, culture-led, and designed for scale. An ode to Japan's iconic konbini, we blend casual dining, takeaway, and retail into one seamless, everyday experience. Suupaa exists to create experiences that are culture-led, creatively driven, and commercially intelligent — shaping expressive, enduring, and contextually relevant hospitality that adds value to both place and people.

After a successful launch earlier this year, we're now entering our next phase — focused on operational excellence, multi-site readiness, and sustained growth.

Role Description

We're looking for a General Manager to lead the operational, financial, and people & culture execution of Suupaa, while also supporting group-level operations across our sister venue, Future Future. This is a hands-on, full-time role based in Cremorne, with flexibility for admin and planning tasks WFH.

The role isn't just about running a venue — it's about delivering on a clear roadmap to build one of Australia's most influential konbini-style brands. You'll bring structure, discipline, and momentum to the business: leading and coaching a growing team, tightening margins, and embedding the systems and technology needed to scale with consistency and brand clarity.

While day-to-day operations will be your core focus, you'll also contribute to site expansion, product development, brand initiatives, and broader strategic planning and growth.

Timing & Compensation

Interviewing now for an end of Q2 start.

We're offering a tailored package that reflects the calibre and contribution of the successful candidate. This includes a combination of base salary, performance-based bonus, and the potential for future equity participation aligned to long-term commitment and strategic impact.

Qualifications

  • Proven leadership and people management skills
  • Strong operational and financial acumen — including experience with P&L oversight, cost control, and reporting
  • Excellent communication and customer service mindset
  • Familiarity with compliance requirements (licensing, OH&S, food safety, award interpretation)
  • Experience in inventory management, ordering systems, and supplier coordination
  • Ability to work both on-site and remotely with confidence
  • Prior experience scaling or systemising multi-format venues is highly valued
  • Hospitality venue management experience essential; exposure to hybrid or fast-casual models a plus

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