Customer Transformation Lead

2 weeks ago

Sydney, New South Wales, Australia Marlee Full time $120,000 - $180,000 per year

About the company

Fast-track your career with the Marlee Talent Pool. We're not just matching you with your ideal roles but unlocking your long-term career potential. Marlee goes above and beyond by identifying key strengths for your CV, helping you discover a career direction you might not have considered where you can truly thrive, and guiding you to develop those essential soft human skills that close gaps in your resume.

Marlee's innovative approach then places you in teams where you'll flourish. Using cutting-edge motivational science, we connect you with roles in teams and within organizations that make your heart sing and help our partners build their dream teams.


About the role

As a Customer Transformation Lead, your role is to to design and implement customer success initiatives while driving organizational excellence.

How you will spend your time:

  • Develop and lead customer strategies by crafting the Customer Success vision and strategy and designing clear roadmaps to define milestones.
  • Oversee high-impact projects while managing potential risks to ensure the Customer Success team meets its objectives. 
  • Collaborate with cross-functional teams and lead program management for critical global customer initiatives.
  • Coordinate essential processes for the Customer organization to refine key performance indicators and empower Customer Success teams. 
  • Provide budget oversight and annual planning support to keep the Customer organization strategically aligned.

What you'll need:

  • Experience in CSM, GTM or Support organizations
  • Strong project management skills; be able to deliver complex operational outputs, ideally with a hands-on approach in cross-functional transformations
  • Proficiency in Excel/Sheets and PowerPoint/Slides, to support high-impact reporting
  • Strategic, data-driven mindset with strong business acumen 
  • Strong financial modeling skills and budget management experience
  • Capable of conveying and presenting complex strategies across diverse audiences 
  • Naturally inquisitive and self-motivated to drive continuous improvement

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