Specialist IT Lead I

1 day ago

Macquarie Park New South Wales, Australia Everi Technology PTY Ltd Full time $120,000 - $150,000 per year

We are seeking a committed IT specialist to oversee geographically dispersed teams, responsible for stability, performance and security of IT infrastructure. Reporting to the Client Services Manager, you are tasked with operational excellence, supervision of a global team of IT support professionals and assistance with escalated complex technical support requirements.

This role suits someone who relishes working in a fast-paced environment, has a high energy level and is committed to service excellence. You have a passion for technology, enthusiastic and adaptable to new tools and challenges. Your background in a similar role that manages geographically dispersed teams and swift response to time critical issues are of significant interest.

Key responsibilities:

  • Provide technical support and problem determination/resolution for escalated concerns of a complex nature
  • Manage and co-ordinate across teams for resolution matters
  • Liaise with and maintain constant communication between development team and customers for corrective action plans
  • Support end users over various remote platforms, general applications and workplace equipment
  • Contribute to projects by implementing technical solutions, managing infrastructure, troubleshooting issues and coordinating tasks to meet project goals and timelines
  • Procure IT equipment and work with external vendors for related infrastructure, network and security matters
  • Develop user training materials and provide continuous assistance to help customers maximise new technologies
  • Document recurring problems and resolutions to implement preventive measures
  • Manage and direct work for the team including recruitment, training and staff development

About You

  • Bachelor's degree in engineering or IT
  • ITIL, MSP Certification
  • MSCE, CCNA Certification
  • Proficiency in MS Office applications
  • Computing skills in ASP, HTML, OS, IOS
  • At least 5 years' experience in IT infrastructure and application support with multiple platforms in a global support operations role
  • Experience in a technical support environment with intermediate networking PC, and products knowledge
  • Excellent customer service skills with demonstrated ability to handle escalation issues and outages
  • Outstanding written and spoken communication, including the ability to adapt communication to different technical and non-technical stakeholders, and the confidence to present information effectively
  • Proactive approach in taking initiatives to resolve complex technical problems, including implementing preventive measures to protect the IT infrastructure

Perks

  • Employee reward and recognition program where awarded points can be redeemed for rewards
  • Sparks Leadership Workshop for future leaders
  • Quarterly company-wide social events and regular team get-together
  • Corporate flu vaccine voucher
  • Opportunity to work for a diverse and inclusive company

We offer a competitive remuneration package and are a friendly team with regular social events throughout the year. This is a not to be missed opportunity to join a company that values its employees and help them to grow professionally.

Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal and state law.

  • Specialist IT Lead I

    1 day ago

    Macquarie Park, Australia Everi Technology Pty Ltd Full time

    We are seeking a committed IT specialist to oversee geographically dispersed teams, responsible for stability, performance and security of IT infrastructure. Reporting to the Client Services Manager, you are tasked with operational excellence, supervision of a global team of IT support professionals and assistance with escalated complex technical support...

  • Hybrid Fellowship; Advanced Training in Mri

    7 days ago

    South Hobart, Australia I-MED Full time

    I-MED Radiology Network would like to extend a warm invitation to you to build your skills and broaden your horizons with our Hybrid Fellowship Program in Hobart, Tasmania. I-MED offer six or twelve month Fellowship programs to set you up for success in your career as a radiologist. These are offered in a “hybrid” format, with a combination of dedicated...

  • Specialist IT Lead I

    1 day ago

    Macquarie Park NSW, Australia Everi Technology Pty Ltd Full time $98,000 - $130,000 per year

    We are seeking a committed IT specialist to oversee geographically dispersed teams, responsible for stability, performance and security of IT infrastructure. Reporting to the Client Services Manager, you are tasked with operational excellence, supervision of a global team of IT support professionals and assistance with escalated complex technical support...

  • Medical Receptionist

    2 weeks ago

    Marsden Park, Australia I-MED Full time

    Exciting opportunity for a Medical Receptionist to join the friendly team in Marsden Park. Join I-MED and work with a leading Australian healthcare provider, with a reputation for quality. At I-MED we believe in working as a team and delivering high quality healthcare, to every patient, every time. If these are the kind of values you strive for, then we'd...

  • Sr. Associate I, Quality Assurance

    7 days ago

    Macquarie Park, New South Wales, Australia Alcon Full time $90,000 - $120,000 per year

    At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a...

  • Principal Storage Cloud Engineer I

    1 week ago

    Bangalore, New South Wales, Australia ConnectWise Full time $80,000 - $120,000 per year

    ConnectWise is an industry and Global leading software companywith over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helpsover 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely...

  • Lead Technical Specialist

    7 days ago

    Macquarie Park, Australia Optus Full time

    **Lead Technical Specialist**: **Date**:13 Dec 2024 **Location**: Macquarie Park, Australia **Company**:Singtel Group At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the...

  • Associate Clinical Operations Manager 1

    1 week ago

    Macquarie Park, Australia MSD Full time

    **Associate Clinical Operations Manager I (aCOM-I)** - Permanent full-time role with competitive renumeration and benefits - Work with a high performing, agile and passionate team This role is accountable for performance and compliance for assigned protocols in a country in compliance with ICH/GCP and country regulations, our company’s policies and...

  • Customer Service Specialist

    7 days ago

    Macquarie Park, New South Wales, Australia Dexcom Full time $60,000 - $80,000 per year

    Australasian Medical and Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS):At AMSL and NZMS, we are committed to our mission of revolutionizing diabetes care and management. As subsidiaries of Dexcom, a global leader in CGM technology, we provide patients and healthcare professionals with innovative solutions to help manage diabetes. Our...

  • Identity Governance and Administration Specialist

    1 day ago

    Macquarie Park, New South Wales, Australia Cochlear Full time $120,000 - $150,000 per year

    Mix of BAU and New ProjectsFree onsite Parking/ Close to Public TransportHybrid working arrangementsWe are seeking an Identity Governance and Administration Specialist to lead the implementation and optimization of identity lifecycle processes using SailPoint Identity Security Cloud. This role involves designing and automating workflows, integrating...