Workplace Relations Advisor

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

People and Culture are dedicated to fostering  an engaged and empowered workplace. One that's strong, diverse and where our team members have exciting career pathways to choose from. We do it by making people's lives easier through better experiences, useful tools, and by providing ongoing opportunities to learn and grow.

About the Role

Are you passionate about minimising risk and providing expert advice in a dynamic environment? We are looking for a dedicated Workplace Relations Advisor to join our team.

In this role, you will be the go-to expert for Line Managers, offering guidance on performance and behaviour management, resolving employee complaints, and managing ill or injured employees. You will also provide crucial insights into interpreting enterprise agreements, employee contracts, and the Fair Work Act.

What you will do:

• Provide Expert Advice: Guide Line Managers on handling misconduct, poor performance, and non-work-related illness/injury.
• Compliance & Relations: Address equal opportunity breaches and workplace/employee relations matters across all brands.
• Risk Assessment: Analyse workplace relations risks, including sexual harassment, discrimination, bullying, and workplace injuries, and provide strategic advice.
• Coaching: Mentor Line Managers on effective methods for managing issues or disputes and ensure compliance with company policies, industrial agreements, and legislation.

About you and your skills:

• HR/ER Expertise: Broad experience in HR/ER case management and service delivery.
• Performance Management: Proven track record in managing performance, behaviour, and equal opportunity cases in high-volume environments.
• Stakeholder Management: Strong ability to influence and negotiate at all levels.
• Legal Knowledge: Demonstrated understanding and experience interpreting the Fair Work Act.
• Customer Focus: Strong customer orientation with the ability to clearly outline risks and make informed recommendations.
• Adaptability: Ability to provide accurate and timely advice in a fast-paced environment to minimise risk.

Please note that the state location for this role is flexible.

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email

Job ID: 163351

Employment Type: Full time