Customer Delivery Supervisor

Do you want a high-flying career working for the world's largest air services provider?

We are seeking a hands-on leader with experience in a similar role to join our airport team in Brisbane as a Customer Delivery Supervisor on a permanent full-time basis.

More about this role:

Reporting to the Customer Delivery Manager, this role is responsible for supervising all aspects of the dnata catering & retail customer delivery strategy, and all operations from the catering centre to the aircraft. You will assist in the optimisation and integration of an end-to-end catering delivery service.

In a nutshell, your main responsibilities are:

• Coordinate day to day activities associated with labour activities and aircraft movements, to achieve accurate operational KPI's

• Driving collaboration through systems and processes with internal and external customers to avert delays and ensuring service level agreements are met

• Undertake all possible actions to prevent delays and ensure compliance

• Investigate all delays to root cause level and implement any corrective actions or make recommendations
• Support the Leading Hands and/or Allocators in managing daily operational variances and assist with the decision making in operational matters
• Support the management of team performance and provide effective development and coaching to ensure optimum levels of team and individual performance
• Ensure staff compliance with relevant regulatory compliance such as Airside Driving Regulations, Food Safety, AQIS Customs regulations, etc.

What do you need to be successful in the role?

• Proven leadership experience in a similar environment
• Experience with customer service, inventory control, and management systems
• Displays business and industry acumen understanding

Previous success achieving KPI targets and adherence to security, safety, health, and environmental requirements.

• Ability to build constructive and effective working relationships in formal and informal networks with internal and external stakeholders
• Ability to energize and align team members to a shared vision, inspiring a climate of high performance
• Demonstrated ability to make decisions and act on initiative
• Proven adaptability to changing environments
• Holder of a HR or MR license
• As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check

What is in it for you?

• Competitive salary.
• 5 weeks annual leave.
• Be part of a close knit and dedicated team that are committed to excellence.
• Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes.
• Free onsite parking and meals.

About Us:

We are Australia's largest and most admired inflight catering and retail partner. Specialising in inflight catering, retail and food manufacturing, our group of diverse brands enables us to deliver extensive service capabilities.

Chosen by many of the world's top airlines, we operate 16 facilities across 12 cities and employ over 4,000 people who help us to produce over 64 million meals, and service more than 250,000 flights, each year.

Parent company dnata – part of the Emirates Group – is one of the world's largest air services providers. Offering ground handling, cargo, travel, and inflight catering and retail services, dnata ensures the aviation industry operates smoothly and efficiently.

Want to know more about dnata catering and our global businesses? Visit our Australian careers website and watch a short video here:

Does this role sound perfect for you? If so, we want to hear from you

Click the link below and upload your resume to start on the journey of joining the dnata catering & retail family today.