Ramp Duty Manager

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."  

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   

Job Summary

We are recruiting for an experienced Ramp Duty Manager who will lead our Ramp Services Team including, Supervisors Trainers and Ground Staff at Brisbane Airport – International Terminal.

Using your extensive leadership experience and transport business knowledge, you will work closely with your team, planning, observing and guiding them to achieve safe functions and schedules are met, You will work with a large team of Duty Managers and together as operational leaders you are accountable for driving a strong safety culture and maximising service delivery performance.

As a member of the Leadership Team you play a critical role in fostering strong relationships internally and externally to achieve a sustainable business, underpinned by strong team engagement and efficiencies. Strong leadership and people skills to build a confident team are required, along with a hands on approach and the capacity to work variable hours over a 7 day roster.

Your activities

• Provide OH&S oversight and guidance, creating a positive safety culture that includes strong safety reporting and "Just Culture" that aims for being a generative safety culture
• Ensure compliance with company and client procedures and regulations
• Lead optimal operational efficiency through effective planning and management of manpower (through rosters, training, leave, etc) as well as other key cost areas and revenue capture and collection
• Ensure airports meet performance requirements and maintain operational integrity
• Monitor, manage and report on Airport performance, analysing Airport scorecards, proactively identity operational weakness and implement corrective strategies
• Support and oversee new projects and initiatives and introduction of new products and services
• Lead and coach the team effectively fostering positive culture and actively managing individual performance including escalated staff grievances, complaints and discipline
• Lead a culture that values equality, fairness, transparency and zero tolerance for bullying, discrimination and harassment
• Maintain effective communication/relationships with key client representatives and airport community stakeholders with the aim of completely managing the client relationship for routine matters
• Uphold, promote and role model Company culture, values and policies
• Support company direction, set high standards for self and others
• Ensure that the team have the tools and equipment to carry out their roles and ultimately drive team members to ensure Service Delivery outcomes are achieved safely and efficiently Coach and develop the customer service staff and uphold staff disciplines and adherence to Swissport, client and regulatory procedures and policies 
• Actively manage individuals' performance including routinely reviewing logs for direct reports and carrying out one-one-one conversations and/or disciplinary meetings to address key issues
• Recognise and reward the team for good performance and recording individual performance in logs, actively carry out succession planning activities within the team
• Maintain effective communication / relationships with key airport community stakeholders, work to meet client expectations wherever possible, whilst using sound judgement, reasoning and strong interpersonal skills

Your profile

• Technically confident in multi-client airport operations, ground handling and aircraft loading activities
• Experience in leading a workforce, with competencies in employee coaching, talent development disciplinary procedures, and inspiring front-line team members
• Leadership experience in a fast-paced, safety and compliance focused service operation, managing the needs of multiple clients with divergent requirements
• Knowledge of training practices including monitoring of training compliance for regulatory and skills based training
• Capability to develop or proven relationship-building experience, able to form collaborative working relationships to achieve mutual outcomes
• High level written and oral communication skills with verbal reasoning, and interpersonal skills
• Strong administrative, time management and organisational skills, capable of working with minimal direction, under pressure and within strict timeframes, displaying initiative and motivation
• Knowledge of enterprise bargaining agreements and application in the workplace

What we offer 

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation 

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.