Banking Operations Officer

7 days ago

Sydney, New South Wales, Australia Launch Group Full time $80,000 - $104,000 per year

Banking Operations Officer – Parramatta
If you enjoy solving problems, staying organised, and being part of a team that keeps things running behind the scenes, this role could be a great fit. You'll join a major financial institution that values initiative, accuracy, and genuine care for customers.

As part of this Banking Operations team, you will be responsible for resolving complex account issues, processing high-value payments and delivering timely solutions for vulnerable or high-priority customers. The role requires clear judgment, fast decision-making and excellent attention to detail.

  • Pay rate: $37-44 p/h + super (dependent on experience)
  • Contract Duration: 9 months initially
  • Location: Parramatta, NSW

What You'll Bring

  • Experience in banking operations, transactional processing, payments, or financial services preferred
  • Strong attention to detail and a natural problem-solving mindset
  • Confident communication skills and a customer-first approach
  • Experience in banking, payments, or a fast-paced operations role is highly regarded
  • A genuine desire to help people and deliver quality outcomes

What You'll Do

  • Process payments and account updates with accuracy and care
  • Respond to customer and internal queries, ensuring issues are resolved efficiently
  • Support customers in difficult situations by providing timely and practical solutions
  • Manage high-priority requests with professionalism and clear communication
  • Collaborate with colleagues to improve processes and maintain smooth daily operations

What's On Offer

  • Hybrid working arrangement based in Parramatta
  • Supportive and experienced leadership team
  • Real opportunities to learn and grow across the wider organisation
  • A culture built on trust, teamwork, and doing what's right for customers

This is a great opportunity to join a respected name in Australian banking and be part of a team that makes a difference every day. For any questions feel free to email [email protected]

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