
Banking Operations Officer
18 hours ago
Banking Operations Officer – Parramatta
If you enjoy solving problems, staying organised, and being part of a team that keeps things running behind the scenes, this role could be a great fit. You'll join a major financial institution that values initiative, accuracy, and genuine care for customers.
As part of this Banking Operations team, you will be responsible for resolving complex account issues, processing high-value payments and delivering timely solutions for vulnerable or high-priority customers. The role requires clear judgment, fast decision-making and excellent attention to detail.
- Pay rate: $37-44 p/h + super (dependent on experience)
- Contract Duration: 9 months initially
- Location: Parramatta, NSW
What You'll Bring
- Experience in banking operations, transactional processing, payments, or financial services preferred
- Strong attention to detail and a natural problem-solving mindset
- Confident communication skills and a customer-first approach
- Experience in banking, payments, or a fast-paced operations role is highly regarded
- A genuine desire to help people and deliver quality outcomes
What You'll Do
- Process payments and account updates with accuracy and care
- Respond to customer and internal queries, ensuring issues are resolved efficiently
- Support customers in difficult situations by providing timely and practical solutions
- Manage high-priority requests with professionalism and clear communication
- Collaborate with colleagues to improve processes and maintain smooth daily operations
What's On Offer
- Hybrid working arrangement based in Parramatta
- Supportive and experienced leadership team
- Real opportunities to learn and grow across the wider organisation
- A culture built on trust, teamwork, and doing what's right for customers
This is a great opportunity to join a respected name in Australian banking and be part of a team that makes a difference every day. For any questions feel free to email [email protected]
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