Bank Guarantee Specialist

3 days ago

Sydney, New South Wales, Australia Avenue Bank Full time $90,000 - $120,000 per year

About Avenue Bank

Avenue Bank is the first and only Australian bank to specialise in bank guarantees, delivering fast, fair, fuss-free banking solutions to Australian businesses. Avenue has reinvented the bank guarantee to deliver a digital, efficient and frictionless customer experience, benefiting all members of the commercial leasing ecosystem. Avenue plans to deliver further innovation to the bank guarantee market by unlocking cash tied up, putting money in the hands of Australian businesses.

Avenue holds an Authorised Deposit Taking Institution licence (ADI) from APRA and launched in market in March 2024.

Our Values

Think Big – barriers, traditions, and conventions, we push them aside to create something better.

Sleep at night - we listen, we're respectful and bring out the best in each other. And our customers experience one Avenue.

Do good - we're fair, ethical and transparent, we respect and bring out the best in others.

Explore every avenue – curious, insightful, and adaptable, we're always looking to find a better way.

Position Purpose and Overview

Using initiative and perseverance, the Bank Guarantee Specialist delights customers and business partners by providing swift and effective outcomes throughout the originations and servicing experience.

Examples of Duties and Responsibilities:

  • Provide outstanding customer service to internal and external stakeholders.
  • Promptly and proactively manage the pipeline of customer applications and requests.
  • Answer and make customer calls, educate customers and business partners and guide them through the application or referral process.
  • Resolve, at the first point of contact where possible, any customer query or issue.
  • Foster relationships with internal and external stakeholders to enable customers, partners, and staff to advocate for Avenue.
  • Explore every angle to understand customer needs, identify product improvement and deliver process enhancements.
  • Use data to report on activities and identify insights to prioritise product development and process improvements.

Key Skills and Experience

  • 2+ years' experience working in customer service and back office processing, or similar role, preferably in a financial services or commercial property corporate environment.
  • Ability to manage mulitple tasks, prioritise effectively, and maintain a structured work environment.
  • Strong verbal and written communication skills to interact with customers, staff, and external stakeholders professionally.
  • Proficiency in managing time efficiently, meeting deadlines, and handling competing priorities.
  • Ability to think critically and resolve issues proactively, often with little guidance.
  • Proficient in Microsoft Office Suite; Outlook, Word, Excel.
  • Strong relationship-building abilities to collaborate effectively with team members and stakeholders.
  • Flexibility to adjust to changing priorities and unexpected challenges in a fast-paced, changing environment.

Organisational Requirements

  • Adhere to Avenue Bank's Code of Conduct and all relevant policies and procedures.
  • Perform and complete necessary training and compliance related activities.
  • Manage operational risks to keep Avenue and its customers safe.
  • Drive a high-performance culture, interrogate assumptions, and demonstrate a growth mindset.

  • Customer Banking Specialist

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time $60,000 - $100,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following rosterFull Time Roster (38 hours per week)Do work that mattersAs the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've...

  • Customer Banking Specialist

    3 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time $60,000 - $100,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following rosterFull Time Roster (38 hours per week)Do work that mattersAs the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've...

  • Customer Banking Specialist

    3 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time $90,000 - $120,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following rosterPart Time Roster (18 hours per week):Monday: 9.30am - 4.00pmTuesday: OFFWednesday: 9.30am - 4.00pmThursday: OFFFriday: 9.30am - 4.00pmDo work that mattersAs the public face of CommBank, the Retail Banking Services (RBS) team delivers a...

  • Customer Banking Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time $90,000 - $120,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster  Full Time Roster (38 hours per week)Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've...

  • Customer Banking Specialist

    3 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time $60,000 - $100,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster  Full Time Roster (38 hours per week)Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've...

  • Customer Banking Specialist

    3 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time $90,000 - $120,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster Part Time Roster (18 hours per week):   Monday: 9.30am - 4.00pmTuesday: OFFWednesday: 9.30am - 4.00pmThursday: OFFFriday: 9.30am - 4.00pmDo work that matters As the public face of CommBank, the Retail Banking Services (RBS) team...

  • Customer Banking Specialist

    3 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time $60,000 - $90,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster Part Time Roster (18 hours per week):   Monday: 9.30am - 4.00pmTuesday: OFFWednesday: 9.30am - 4.00pmThursday: OFFFriday: 9.30am - 4.00pmDo work that matters As the public face of CommBank, the Retail Banking Services (RBS) team...

  • Customer Banking Specialist

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time $90,000 - $120,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following rosterFull Time Roster (38 hours per week)Do work that mattersAs the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've...

  • Customer Banking Specialist Relief

    3 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time $60,000 - $90,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster  Part Time Roster (30 hours per week):   Monday: 9.30am – 4.00pmTuesday: 9.30am – 4.00pmWednesday: 9.30am – 4.00pmThursday: 9.30am – 4.00pmFriday: 9.30am – 4.00pmTravel will be required for this role.The successful...

  • Banking Specialist Southwest Region

    2 weeks ago

    Sydney, New South Wales, Australia Community First Bank Full time $60,000 - $80,000 per year

    We currently have an opportunity for a Banking Specialist with a passion for helping our member achieve their financial goals.Your role will be to work within the Southwest region which covers our Bankstown, Liverpool and Narellan StoresAbout your RoleYou will be working to help our members achieve their financial goals. A great position to grow your career...