Generic Role

Founded in 1969, IRT's mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We're one of Australia's largest community-owned providers of independent living, aged care and home care. We're proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees.  We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

IRT aged care centres across the  Eurobodalla region are seeking an enthusiastic and passionate Receptionist/Administration Officer to join our Aged Care Centres in a casual capacity.  

This role requires travel to all Eurobodalla sites- IRT Crown Gardens, Batemans Bay, IRT Moruya & IRT Dalmeny.

Your work may include:

• Be the first point of contact for residents, families, visitors and external parties at IRT.
• Work collaboratively with both the sales and operations team as well as external suppliers
• Onboarding of all Aged Care residents opting to take up the additional services offer, ensuring the products and services are received as described and the correct financial and contractual processes are executed in a timely and professional manner.
• Ongoing, support the Aged Care Centre team and be a key point of contact in the delivery of additional services for residents, their families.
  
  Promote IRT image and policies in all day to day activities
• Providing high quality administration support to the local leadership team  and exceptional customer service to internal and external customers.
• Using IRT systems and technologies to update relevant records and to perform clerical activities
• Ensure confidentiality surrounding our residents is maintained.
• Manage client enquiries, deliveries, dispatches and visitors
• Respond to complaints and find appropriate solutions

• Collaborate between departments to support  in aid of attending to resident requests

• Previous experience in Administration/Receptionist role,  preferably in age care or medical / health care setting

• Knowledge of existing care and support services, such as My Aged Care
• Certificate III or Diploma in Business Administration (desirable)
• Excellent organisational skills with the ability to manage multiple projects and tasks at one time
• High level communication (written and verbal) and interpersonal skills
• Proven administration, documentation and report writing skills
• Demonstrated problem solving ability and negotiation skills
• Proven attention to detail and accuracy
• An ability to interpret and apply policies and procedures
• Demonstrate proficiency using tablets, smart phone technology and computer systems including Microsoft Outlook, Word, Excel and organisational systems

• Current driver's licence and own vehicle

• Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging

• Flexible working conditions
• Birthday leave - relax and take a day off on us
• Professional and career development opportunities
• Multiple career pathways
• Discounted gym memberships
• Free counselling via Employee Assistance Program (EAP) and staff wellness program

If you feel this is the right role for you, we'd love to hear from you Simply click the "Apply now" button, fill in your details and submit. Once you apply, we'll be in touch to discuss your application. Or alternatively, please contact

All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.