Senior Call Centre Officer- Goulburn

4 days ago

Goulburn, New South Wales, Australia Quay Appointments Full time $77,000 - $100,000 per year

Senior Call Centre Officer – 6-Month Contract | Goulburn (On-site Only)

$37.39 per hour + super | 20 hour OR 35 Hour options available | No work from home

Do you have at least 1 year of office or customer service experience and ready to take the next step in your career? This is a great opportunity to join a well-respected NSW Government agency and build your skills in a fast-paced call centre environment. Full training is provided, along with plenty of support to help you succeed.

About the Role

This is a 6-month full-time contract based on-site in Goulburn, with potential for extension. You'll assist customers via phone, email, and online platforms.

Contractors will work up to 7 hours per day / 20 or 35 hours per week on a rotating roster between 6am and 10pm, Monday to Sunday, including public holidays. Shifts change every 4 weeks.

What You'll Be Doing:

  • Provide friendly and professional customer service across phone and digital channels
  • Assist with enquiries related to licensing and ID services
  • Use multiple systems to find and share accurate information
  • Follow procedures and meet service and compliance standards

What We're Looking For:

  • 1+ year of experience in customer service, office admin, reception, or similar roles
  • Strong communication skills, both written and spoken
  • Good computer skills, including email and navigating systems (Microsoft Outlook and Teams experience is a bonus)
  • Ability to learn new systems quickly and follow set processes
  • Previous government or contact centre experience is helpful but not essential

What's in it for You:

  • Competitive hourly rate: $ super
  • Full training provided with ongoing support
  • Opportunity to gain valuable experience in government
  • Long-term contract with potential for extension

Ready to grow your skills and be part of a professional, supportive team? Apply today

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