Technical Services Consultant

About Quartex

Quartex delivers the indispensable tools our customers need to move and house their workforce, protect people and places from harm, and reduce their risks of operation.

We help large and growing companies in asset-intensive industries move and manage their people safely while protecting their licence to operate. From flight scheduling and accommodation, to permitting, disclosures and resource governance, our customers have everything they need to Run Every Site Right.

We are proud to be the preferred choice of energy and resources sector majors at home and across North America, South America, Africa and beyond.

At Quartex, you'll join a collaborative, forward-thinking environment where your ideas are valued, your growth is supported, and your impact truly matters. Here's what you can look forward to:

• Wellbeing first - confidential mental health support and access to a comprehensive Wellbeing Centre, offering resources for fitness, nutrition, mindfulness, and financial health.
• Work your way – enjoy flexible hours, hybrid working, floating holidays and location flexibility.
• Family support – with parental leave and flexibility, we support our people balance career growth with family life.
• Perks that matter – corporate benefits including gym discounts, novated leasing, and exclusive savings with popular brands.
• A values-led culture- where team contributions are recognised, and your career growth is championed.

About the role

We are seeking a Technical Services Consultant to join our team. In this role, you'll play a key part in providing professional services to our clients in the form of upgrades, server migrations, and new client deployments. You'll thrive if you enjoy software deployments, configurations, technical investigations and troubleshooting, databases, and working cross-functionally to deliver results for customers.

As our newest Technical Services Consultant, you'll:

• Undertake client server migrations, upgrades and deployments.
• Monitor, investigate, and respond to application alerts and notifications.
• Management and resolution of escalated support tickets within defined OLA and SLA requirements.
• Responsible for the creation and maintenance of team knowledge, processes, procedures, and operational documentation.
• Troubleshooting, management and resolution of scripted automation tasks
• Build strong relationships with our clients, team, and internal stakeholders.
• Identify and make recommendations on areas of improvement and participate in continual improvement initiatives.
• Proactively escalate and raise issues concerning our products, with the relevant product teams.
• Adherence to company policies and procedures, including change management.
• Contribute to the achievement of SOC2 certifications for our software products
• Participation in an on-call roster.

What You'll Bring

We're looking for someone who has:

• Tertiary or industry qualification in Information Technology (or equivalent).
• Industry certification on Microsoft platforms.
• AWS or relevant cloud certifications
• 2 years of industry experience as an application support specialist, or similar.

You must also have:

• Strong troubleshooting skills.
• Aptitude to learn new skills quickly.
• Working knowledge & skills in Windows Server, MS SQL Server, and IIS.
• Working knowledge of AWS services.
• Ability to interpret and write scripts, preferably PowerShell.

Why You'll Love Working Here

At Quartex, we know even minor issues can lead to major problems in the industries we serve. That's why we're driven to help our customers get better insights, take smarter actions, and see stronger results.

You'll join a team that:

• Focuses on our customer, tailoring solutions for real impact.
• Builds to be useful & useable, with practical, reliable software.
• Collaborates to innovate, working alongside customers to refine and enhance our products.
• Stays grounded, with a deep understanding of the sectors we serve.

Next Steps

Ready to help our clients Run Every Site Right and grow your career while doing it? Click Apply to send us your CV.

As a Circle Back Initiative employer, we commit to responding to every applicant, because your time and application matter.

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