Clinical Receptionist

4 days ago

Templestowe Lower, Victoria, Australia Align Psychology Pty Ltd Full time $45,000 - $60,000 per year

The role requires working two days per week, specifically Tuesday and Wednesday. There may be opportunities for additional shifts to cover staff leave and the possibility of a third regular day. The Clinical Receptionist will be responsible for:

· Welcoming clients and conducting intake phone calls

· Making client appointments and managing the diary

· Liaising with clinicians and other health professionals

· Filing and maintaining the reception and waiting area

· Processing Medicare billing and collecting payments

· Scanning and faxing documents

· Providing feedback to the team to enhance administrative procedures

· Assisting psychologists and the practice manager with additional tasks as needed

Essential Criteria

· At least one year of experience in a medical, allied health, or similar administrative environment

· Excellent customer service skills, with an understanding of client confidentiality

· Ability to maintain a calm, sensitive, pleasant and respectful manner with a diverse range of people

· Initiative to work independently, as well as being an effective team player

· Strong organisational and administrative abilities

· Attention to detail and a high degree of accuracy

· Capacity to prioritise tasks, meet deadlines, and perform well under pressure

· Keen interest in improving service delivery performance

· Excellent IT and computer skills, including a willingness to learn new systems

· Outstanding interpersonal and communication abilities, both written and verbal

Desirable, but not essential:

· Basic IT knowledge of websites, with the capability to complete updates or monitor as required – website maintenance experience would be advantageous

· Ability to provide social media updates, such as via LinkedIn

· Interest in organising social events (not as an event planner, but someone who enjoys coordinating activities)

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