Clinical Receptionist
4 days ago
The role requires working two days per week, specifically Tuesday and Wednesday. There may be opportunities for additional shifts to cover staff leave and the possibility of a third regular day. The Clinical Receptionist will be responsible for:
· Welcoming clients and conducting intake phone calls
· Making client appointments and managing the diary
· Liaising with clinicians and other health professionals
· Filing and maintaining the reception and waiting area
· Processing Medicare billing and collecting payments
· Scanning and faxing documents
· Providing feedback to the team to enhance administrative procedures
· Assisting psychologists and the practice manager with additional tasks as needed
Essential Criteria· At least one year of experience in a medical, allied health, or similar administrative environment
· Excellent customer service skills, with an understanding of client confidentiality
· Ability to maintain a calm, sensitive, pleasant and respectful manner with a diverse range of people
· Initiative to work independently, as well as being an effective team player
· Strong organisational and administrative abilities
· Attention to detail and a high degree of accuracy
· Capacity to prioritise tasks, meet deadlines, and perform well under pressure
· Keen interest in improving service delivery performance
· Excellent IT and computer skills, including a willingness to learn new systems
· Outstanding interpersonal and communication abilities, both written and verbal
Desirable, but not essential:
· Basic IT knowledge of websites, with the capability to complete updates or monitor as required – website maintenance experience would be advantageous
· Ability to provide social media updates, such as via LinkedIn
· Interest in organising social events (not as an event planner, but someone who enjoys coordinating activities)
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