Business Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

ABOUT GLOBAL PAYMENTS

Whether you're a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we're Already on it That's why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.

Through local expertise and global scale,  at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500 brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.

Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments processing platform.  

Summary of this role

Working closely with Agile delivery teams, the  Business Analyst will partner with Product Managers, Technical Leads and Stakeholders to understand business needs and translate them into actionable solutions. This role bridges the gap between customer requirements and technical delivery, helping teams make informed decisions through clear analysis, structured requirements, and continuous discovery.
 

SALARY

• The salary range for this role is $120,000 to $130,000 + superannuation. 

What part will you play?

• Gather, document, and manage business requirements, ensuring alignment with strategic goals. 

• Map and analyze existing business processes, workflows, and system interactions to identify gaps, risks, dependencies, and improvement opportunities. Contribute to solution design, supporting across discovery, design, build, test, and delivery phases.

• Create comprehensive documentation including process diagrams, data flows, system interactions, user stories, acceptance criteria, use cases, and business rules.

• Lead backlog planning and refinement activities, translating business requirements into epics, features, and user stories.

• Work closely with teams to develop visuals such as UML diagrams, wireframes, system/data flow diagrams that clarify requirements. 

• Work with delivery teams to plan, prioritize and coordinate work, ensuring successful implementation of requirements and process improvements.

• Facilitate workshops, meetings, and working sessions to capture user needs, business objectives, and system capabilities and ensure ongoing alignment throughout the project lifecycle. 

• Contribute to refining business analysis practices, tools, and processes.

What are we looking for in this role?

Minimum Qualifications

Education: 

• Bachelor's degree or equivalent in Technology or Business Information Systems. 

Experience: 

• 3+ years of experience in a similar role within the payments industry with solid  understanding of acquiring systems, payment processing workflows, and integrations 

• Experience in requirements gathering, process mapping, gap analysis, and translating requirements into user stories and documentation 

• Familiarity with tools such as Jira, Azure DevOps, Confluence with proficiency in process modeling and diagramming tools

• Experience working within Agile delivery teams

Skills:

• Ability to communicate effectively with technical and non-technical stakeholders to gather requirements and explain complex concepts. 

• Proactive problem solver with an interest in understanding and resolving complex issues 

• Team-oriented with a collaborative approach to working with stakeholders and teams

• Strong attention to detail, especially in process analysis and documentation 

• Good critical thinking, problem-solving, and decision-making abilities to analyze complex data and identify solutions.

READY TO APPLY?

Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV. Please note you will be redirected to a Global Payments careers page to submit your application.

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact