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Director, Product Management
2 weeks ago
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Product ManagementOverviewThe Australasia Prepaid Management Services Team is looking for a Director – Government and New Zealand Market to lead the strategic growth of the Prepaid Business by leveraging Mastercard's strong brand, technology, operations and risk platforms to deliver bottom line results to Mastercard and our partners. This includes optimizing existing volume and growing new volume by identifying initiatives via the development of strategic and operational plans, as well as execution of these to ensure business and financial objectives are achieved.
The individual must work cross functionally with the Mastercard Scheme Account team, Marketing, Finance, Legal, Compliance, Delivery and Operations to power selling success outcomes and ensure customer satisfaction.
The individual will need to have personal ambition and drive and be able to work independently to skillfully manage all components of the business. They will require an in-depth knowledge of business, relationship and stakeholder management and be able to develop trust and credibility with peers, influence internal and external stakeholders as well as being able to integrate effectively in the One Mastercard ethos.
Role
In this client-facing position, you will:
• Develop strategic and operational plans aligning with both the client's business goals and Mastercard's objectives
• Identify prepaid business and other product initiatives with Government agencies including Australia Post, New Zealand Transit and Air NZ to grow future MasterCard (& client) revenues.
• Assist in driving and delivering on the Mastercard Transit strategy with the local Mastercard Government leads in Australia and New Zealand.
• Partner with our existing New Zealand Customers including The Westpac Group, Flight Centre and Helloworld to identify business opportunities, resolve problems, and deliver solutions.
• Execute on these plans to ensure financial objectives are achieved.
• Track the prepaid business performance vs. business and budget including regular reporting on KPI's and campaign performance.
• Interact with all levels of Customer product and senior management and build and maintain strong trust-based client relationships
• Negotiate, execute and manage the customer contract agreement process ensuring global linkage of resources and information sharing.
• Identify opportunities and assist in design and setting of marketing strategies, product ideas and tactics for delivery against the customer objectives. Oversee and lead all phases of the implementation process from concept through rollout.
• Lead cross-functional teams to deliver client and Mastercard projects —including product, operations, marketing, and finance— to deliver seamless service and execution. This includes ensuring that prepaid product offerings are aligned with client needs and market trends.
• Identify potential risks to the account and implementing mitigation strategies to maintain account stability.
All About You
The ideal candidate for this position should have:
• Strong influencing and negotiation skills.
• Strong problem solving, analytical, quantitative communication and organizational skills.
• Ability to develop trust and credibility with peers, internal and external stakeholders.
• Confident, proactive personality with demonstrated persistence in identifying and resolving issues and developing opportunities and solutions.
• Excellent strategic thinking and analysis skills and a proven track record of creating solutions that increase revenue.
• Proven work experience as an Account Lead, Key Account Manager or relevant role.
• Strong People leadership skills driving the Mastercard behaviors through recognition, coaching, and employee engagement.
• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization.
• Demonstrate proven ability and successfully implement quantifiable business plans.
• Must demonstrate effective leadership with proven client relationship skills.
• The skill set to work in a rapidly changing and developing environment and demonstrate strong resiliency.
Why Join Us?
At Mastercard, you'll be part of a company that connects and powers an inclusive digital economy. This role offers the opportunity to shape growth in Australasia, drive measurable impact, and collaborate with global teams in a high-performing, innovative environment.
Interested?
Apply now via the links provided and take the next step in your career with Mastercard.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
