Digital Media Officer

Temporary Appointment – until May 2026
Classification:
Level 3 (Stream A)

Department:
Community Services

Program:
Corporate Communications and Marketing

Location:
Mackay Regional Council Jubilee Community Centre

Are you passionate about digital storytelling and community engagement? We're seeking a dynamic
Digital Media Officer
to join our Corporate Communications and Marketing team for a temporary appointment until May 2026.

About This Opportunity
As the Digital Media Officer, you will play a key role in developing and delivering innovative digital communication and social media campaigns. You'll work under general directionto provide strategic advice and hands-on support to internal stakeholders, helping shape the Council's digital presence.

Key Responsibilities

• Create, manage, and evaluate social media campaigns and content.
• Maintain and update corporate website content.
• Respond to public queries and comments on social media platforms.
• Produce eNewsletters and eMarketing communications.
• Provide training and support for website and social media use.
• Analyse social media performance and recommend improvements.
• Maintain and enhance chatbot conversations.
• Contribute to operational process reviews and improvements.
• Ensure tasks are completed in line with SLAs and Council standards.
• Promote a safe, healthy, and inclusive workplace culture.

About You
You're a creative and collaborative communicator with a passion for digital engagement. You bring initiative, adaptability, and a strong understanding of online platforms to help shape Council's digital presence.

Must-Haves
Qualifications

• A degree in Marketing, Communications, Digital Media, Journalism—or a related field that fuels your creativity.
• You know your way around social media—planning, posting, and engaging with purpose.
• You've managed website content and understand how to keep it fresh and user-friendly.
• You're a natural organiser—juggling tasks and timelines with ease.
• You build strong connections, whether it's with colleagues or the community.
• You're always looking for smarter ways to work and improve processes.

Nice-to-Haves

• A creative eye for video and photography.
• Familiarity with tools like InDesign, Photoshop, and Google Analytics.
• A QLD "C" Class Driver's Licence

In addition to the above, we also offer the following employee benefits:

• Base hourly rate of $43.72.
• 12% superannuation.
• Choice of 4 or 5 weeks' annual leave with 17.5% leave loading.
• Flexible work arrangements with a 9 day fortnight roster.
• May be eligible for salary sacrificing options.
• Learning and career development opportunities.
• Employee Assistance Program.
• Employee health and wellbeing initiatives.
• Active Social Clubs.

Want to know more about this role?
View the Position Description (PD) for this role in the document attachments.

How To Apply
Prepare and submit your cover letter and resume, outlining your relevant experience for this role.

After submitting, you will receive an automated confirmation email. Should you not receive this, please ensure you have submitted your application and your email address on your account is correct.

Eligibility
This position is open to internal applicants only. The successful candidate will be appointed for a nine month term to backfill the substantive role while higher duties are being performed by the incumbent.

Applications Close
Thursday, 16 October 2025

Having troubles submitted your application?
Reach out to one of our friendly Recruitment Officers by phoning 1300 MACKAY

• Important information for applicants:

To be considered for this position, all candidates must have the appropriate working rights for Australia, Please visit Mackay Regional Council - Careers at council webpage regarding International Applicant criteria. Your Australian work rights will be verified during the recruitment process.

Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing).

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.