Retail and Education Manager

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Purpose of the Role

As a Retail and Education Manager (REM) in NSW you will be responsible for the success and performance of our x8 spaces across Sydney encompassing both Neighbourhood and Signature stores.

Reporting to your Senior Retail and Education Manager, you will be responsible for overseeing and developing NSW's stores and counters and ensuring the achievement of sales targets with a vision of elevation and growth, utilizing a commercial mindset in the region.

The REM is responsible for the operational excellence by actively coaching, developing and motivating their staff. The successful candidate will demonstrate their commitment to outstanding and inclusive customer service through their own exemplary and professional consultations.

Working full time, including some weekend working, the REM role is also responsible for actively seeking to develop the reputation and profile of the Aesop brand and their portfolio of stores and counters by building and expanding their customer base through participation within their stores local communities, by fostering appropriate business relationships and by leading relevant special events that demonstrate Aesop's commitment to rewarding their customers for their patronage.

NB: This is a 12 Month Max Term Contract

What's on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.

Employee benefits include -

• Generous product discount and annual allowance to be used across Aesop and Loreal product
• Bonus opportunity based on personal, and business, performance
• Paid volunteering allowance for all employees
• Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
• Access to employee assistance programmes
• Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded.

What we are looking for

• Previous multi-site management experience within customer service environment
• Insight and knowledge on the Perth market and it's movements.
• Solid understanding of analysis and financial management
• Excellent organisational skills and demonstrated ability to multi-task and manage varying stakeholder requirements
• Demonstrated experience in the cultivation and enhancement of the customer experience
• Experience in coaching and developing staff and ability to drive commercial outcomes, creating an inclusive and psychologically safe work environment
• Demonstrated ability to utilise empathy to manage interpersonal relationships
  • Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication and problem-solving skills Computer literacy encompassing strong familiarity with Microsoft Office including excel

Luxe

In the L'Oréal Luxe Division we create the very best of luxury beauty. Our Division has an unrivalled portfolio of aspirational brands such as Yves Saint Laurent, Kiehl's, Aesop, Lancôme, Prada, and Urban Decay and an incredibly talented team of experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.

Aesop's approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

ABOUT L'OREAL GROUPE, AUSTRALIA AND NEW ZEALAND

The L'Oréal Groupe in Australia & New Zealand is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role. If you require any adjustments or accommodations in our recruitment process, employment or have questions in regards to accessibility please email [1] to speak with our Talent Acquisition representative.

We are an equal opportunity employer and we encourage applications from people regardless of gender, ethnicity, religious beliefs or disability. We are an Employer of Choice for Gender Equality (WGEA) and a Family Friendly Workplace (Parents At Work & UNICEF).

L'Oréal acknowledges the Traditional Owners & Custodians of the lands on which we work and pay our respects to their Elders past, present and emerging.