Service Consultant

1 week ago

Osborne Park, Australia BGC Full time $60,000 - $80,000 per year
About the Role
BGC Housing Group is seeking experienced Service Consultant to join our Piping Division working in the maintenance and renovation space. This position offers significant job security, with a minimum 10 year-expected job book ahead of us.

In this role, you will be the first point of contact for clients, taking control of the situation by providing clear advice and guiding them through the next steps to resolve their issue. You will address client queries, manage requests, and resolve concerns promptly and professionally.

If you're detail-oriented, confident, and committed to delivering exceptional service, this role offers a fantastic pathway to expand your knowledge in the construction sector.

Key Responsibilities
  • To be the primary point of contact for clients when they have experienced a burst pipe
  • Handle burst pipe-related inquiries with professionalism and efficiency
  • Promptly address client requests, concerns, and complaints with effective solutions
  • Escalate complex client queries swiftly and appropriately
  • Communicate piping issues clearly to the relevant Supervisor in a timely manner
  • Respond to all email and phone inquiries within the business day
  • Escalate formal complaints to the appropriate senior personnel
  • Ensure all client communications (written and verbal) are promptly and accurately recorded in the system
  • Coordinate and process inspections and service requests efficiently
  • Provide timely and accurate feedback to clients regarding progress
  • Process invoices correctly and within required timeframes
  • Deliver diverse administrative and organisational support as needed
What You'll Bring
  • Proven client liaison and administration expertise.
  • An ability to learn and implement data collection processes
  • Excellent problem-solving and dispute resolution skills
  • Outstanding communication skills—both written and verbal
  • High level of computer literacy and attention to detail
  • Exceptional customer service—dedicated to delivering positive client experiences
  • Highly organised with the ability to manage multiple tasks efficiently
  • Collaborative team player with a proactive, "can-do" attitude
  • Resilient and self-driven with a commitment to excellence
We pride ourselves on our healthy and safe workplace culture of diversity, inclusiveness and support.

At BGC, we place a very high value on our team and want to reward you for your efforts. You will enjoy great staff benefits including;
  • In-house BGC discounts
  • Employee Assistance Program
  • Vehicle discounts partnering with AHG
  • Corporate discounts including health insurance, Crown Hotels, retail shopping
More information on our culture and benefits is available at

At BGC, we are committed to a workplace culture that is inclusive, where everyone, regardless of cultural and ethnic background, age, gender, disability, or sexual orientation feels safe at work and has opportunities to contribute, develop and thrive. We work better, together.

Unfortunately, we are unable to offer sponsorship for this role. Successful candidates must have the right to live and work in Australia. Relocation is not available for this position.

Interested in building your career with BGC? Submit your resume by clicking the 'Apply Now' button.

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