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Park Manager

2 weeks ago

Coffs Harbour, New South Wales, Australia Reflections Holidays Full time $90,000 - $120,000 per year

About Us

At Reflections Holiday Parks, our purpose is to share nature's playground with our guests in a way that gives back to our communities and nurtures the environment.

We proudly care for 40 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also our team. As NSW largest holiday park operator, our unique, nature-inspired offerings really set us apart from the rest.

We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.

The Role

Based on beautiful GumbayniggirrCountry | Coffs Harbour & Boambee Creek

As a Park Manager with Reflections Holidays, you'll join a dedicated and experienced team committed to delivering outstanding guest experiences and maintaining the high standards our parks are known for. Overseeing two stunning coastal locations, you will build on the strong foundations already in place, fostering a collaborative, positive culture that inspires pride, connection, and commitment to success.

You will lead the continued implementation of processes, products, and services that align with our strategic goals, while ensuring compliance with all regulatory standards. With innovation and efficiency at the forefront, you'll champion a guest-first mindset that enhances satisfaction, encourages repeat visits, and delivers memorable stays. Your leadership will help the team embrace opportunities for improvement while celebrating the achievements that make our parks stand out.

Beyond daily operations, you will strengthen relationships with community groups, local businesses, and other stakeholders, ensuring our parks remain deeply connected to the region and aligned with our organisational values. By identifying new opportunities for growth and building on our existing success, you'll contribute to the long-term prosperity of our parks while enjoying the opportunity to lead in one of Australia's most beautiful coastal regions.

About You

The successful candidate will be able to:

  • Demonstrate a strong business acumen

  • Lead a team that is established within the existing park, but transitioning to learn 'The Reflections Way' (facilitate change)

  • Drive a safety first culture

  • Lead operational excellence with a strong focus on guest engagement

  • Establish strong guest relationships

  • Develop strong partnerships to achieve results aligned with company goals

  • Influence and inspire others to deliver to company goals

Essential requirements of this role:

  • First aid certificate

  • Current AUS Drivers Licence

  • Experience in facility management

  • Experience in people management and workforce planning

  • Experience in tourism or hospitality is desirable, but not essential.

The Perks

In addition to a competitive salary, you will have access to:

  • On-site Accommodation

  • Two free nights' accommodation;

  • A generous discount on personal travel to our parks;

  • A friends and family discount;

  • Above entitlement leave;

  • Parental leave gap payment;

  • Salary sacrifice and novated lease options;

  • Excellent wellbeing initiatives including Employee Assistance Program, annual flu vaccinations and Personal Plus Leave (which includes Birthday Leave);

  • Activities and events that foster a sense of connection and belonging such as annual off-site conference and weekly One Team meetings; and

  • A comprehensive education and development program.

What Next?

Keen to further explore the opportunity to become a Reflections Holiday Parks team member? We would love to get to know you

Select 'Apply Now' to share your resume and a one-page cover letter describing how you meet our needs and we will be in touch.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.