Park Manager

At Reflections Holiday Parks, our purpose is to share nature's playground with our guests in a way that gives back to our communities and nurtures the environment.We proudly care for 40 unique destinations, all located on iconic NSW Crown Land.
Our focus is on creating memorable experiences, not just for our guests, but also our team.
As NSW's largest holiday park operator, our unique, nature-inspired offerings really set us apart from the rest.We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good.
Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.The RoleBased on beautiful Gumbayniggirr Country | Coffs Harbour & Boambee CreekAs a Park Manager with Reflections Holidays, you'll join a dedicated and experienced team committed to delivering outstanding guest experiences and maintaining the high standards our parks are known for.
Overseeing two stunning coastal locations, you will build on the strong foundations already in place, fostering a collaborative, positive culture that inspires pride, connection, and commitment to success.You will lead the continued implementation of processes, products, and services that align with our strategic goals, while ensuring compliance with all regulatory standards.
With innovation and efficiency at the forefront, you'll champion a guest-first mindset that enhances satisfaction, encourages repeat visits, and delivers memorable stays.
Your leadership will help the team embrace opportunities for improvement while celebrating the achievements that make our parks stand out.Beyond daily operations, you will strengthen relationships with community groups, local businesses, and other stakeholders, ensuring our parks remain deeply connected to the region and aligned with our organisational values.
By identifying new opportunities for growth and building on our existing success, you'll contribute to the long-term prosperity of our parks while enjoying the opportunity to lead in one of Australia's most beautiful coastal regions.About YouThe successful candidate will be able to:Demonstrate strong business acumenLead a team that is established within the existing park, but transitioning to learn 'The Reflections Way' (facilitate change)Drive a safety-first cultureLead operational excellence with a strong focus on guest engagementEstablish strong guest relationshipsDevelop strong partnerships to achieve results aligned with company goalsInfluence and inspire others to deliver to company goalsEssential requirements of this role:First aid certificateCurrent AUS Driver's LicenceExperience in facility managementExperience in people management and workforce planningExperience in tourism or hospitality is desirable, but not essential.The PerksIn addition to a competitive salary, you will have access to:On-site AccommodationTwo free nights' accommodationA generous discount on personal travel to our parksA friends and family discountParental leave gap paymentSalary sacrifice and novated lease optionsExcellent wellbeing initiatives including Employee Assistance Program, annual flu vaccinations, and Personal Plus Leave (which includes Birthday Leave)Activities and events that foster a sense of connection and belonging such as annual off-site conference and weekly One Team meetingsA comprehensive education and development programWhat Next?
Keen to further explore the opportunity to become a Reflections Holiday Parks team member?
We would love to get to know you
Select 'Apply Now' to share your resume and a one-page cover letter describing how you meet our needs, and we will be in touch.Aboriginal and/or Torres Strait Islander people are encouraged to apply.
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