Manager, Information Technology

Manager, Information Technology

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing Full-Time
• Located in Eveleigh Sydney CBD with flexible working arrangements available
• Salary Clerk Grade 11/12: $149,739 to $173,174 base plus superannuation

About the role

• Manages, monitors and reports on the technology portfolio and operations of DE International to ensure it operates within the defined Service Level Agreements (SLA) with relevant suppliers, public sector policies, business and government requirements.
• Monitor and manage work allocation across the data analytics team to enable the effective utilisation of resource capabilities to meet operational objectives.
• Build and maintain strong relationships with vendors facilitating regular status meetings to enable effective contract management, ensure compliance with SLAs and performance, regulatory and security standards.
• Negotiate contracts with outsourcing vendors and partners to establish SLAs and other conditions for the governance of performance requirements.
• Develop and implement outsourcing strategies to align with the organisation's overall business goals.

For further information please click here to view the role description

About you

• Planner
• Organised
• Superb communication, negotiation and stakeholder relationship skills
• Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• A degree, equivalent qualification in ICT or related discipline or equivalent knowledge, skills and experience. 
• Proven experience in IT project management, including in outsourcing or vendor management, and system development.
• Strong understanding of IT systems, infrastructure, and outsourcing trends.
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role. As well responding to 2 targeted questions:

1. 
   
2. Select a problem that you faced in your workplace and describe the approach, including data that you used to analyse the issues. How did this lead you to your recommendations and what communication techniques did you employ to ensure your message was heard?

1. 
   
2. Please describe how you have worked with a business unit to plan, develop, and support their technology needs and those of its range of local and overseas stakeholders in order to provide quality customer service. What did you develop, how was this managed and what considerations did you need to make?

Please refer to the Applicant's Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking 'Apply Now'.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date Thursday 23rd October at 11:59pm.

For role enquiries please contact Hiring Manager, Milton Wan at and for recruitment process enquiries please contact Recruiter, Julie Nguyen at

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.