Maintenance Manager

Join the AC Hotel by Marriott Experience

At AC Hotels by Marriott, we believe that every detail matters. Our brand is designed for the modern traveler who values sleek design, curated experiences, and effortless comfort. Inspired by European style and sophistication, AC Hotels offer a refined atmosphere where guests can relax, connect, and enjoy the essentials without unnecessary extras. AC Hotels by Marriott is present in over 175 destinations, as the second AC Hotel in Australia you will be part of a team that ensures the promise of the Perfectly Precise Hotel and Guest room is delivered in the Gold Coast. 

As part of the Marriott International family, we combine global standards with a distinctive, contemporary approach to hospitality. Working with us means being part of a team that celebrates innovation, collaboration, and exceptional service, all while creating memorable experiences for our guests.

If you're passionate about hospitality, design, and delivering service with purpose, AC Hotels is the perfect place to grow your career.

JOB SUMMARY

Reporting to the Multi-Property Director of Engineer, the Maintenance Manager is responsible for all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists in leading the emergency response team for all facility issues.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 3 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 1 year experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

CORE WORK ACTIVITIES

Managing Engineering Operations and Budgets

• Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.

• Ensures regulatory compliance to facility regulations and safety standards.

• Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations.

• Develops specifications and requirements for service contracts and administers such contracts to support building needs.

• Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.

• Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.

• Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan.

• Develops project plans in accordance with renovation or new construction needs.

• Contacts contractors for bids and supervising construction to ensure timely completion of projects within budgetary guidelines.

• Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.

• Ensures fire crew has complete understanding of all procedures, equipment and alarms.

• Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.

• Conducts guest room and common area inspection to ensure guest satisfaction.

• Inspects and evaluates the physical condition of facilities in order to determine the type of work required.

• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.

• Selects and orders or purchasing new equipment, supplies, and furnishings.

• Manages parts and equipment inventory.

Maintaining Property Standards

• Ensures building and equipment licenses and certifications are current.

• Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction.

• Strives to improve service performance.

Management of Engineering Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office.

Why Join Marriott?

At Marriott International, we believe in putting people first. As the world's largest hospitality company, we offer more than just jobs—we provide careers with purpose, growth, and global opportunities. Joining Marriott means becoming part of a culture built on respect, inclusion, and a commitment to excellence.

Some of the key benefits of working with us include:

• Travel Discounts: Enjoy exclusive hotel and travel perks across thousands of properties worldwide.
• Career Development: Access world-class training programs and clear pathways for growth within a global network.
• Comprehensive Benefits: Competitive salary, health and wellness programs, birthday leave, Marriott paid parental leave, Milestones recognition and more.
• Inclusive Culture: Be part of a diverse, supportive team that values collaboration and innovation as well as a company that wants you to be your whole self at work.
• Recognition & Rewards: Celebrate your achievements through our award-winning recognition programs.

At Marriott, we don't just offer jobs—we create opportunities for you to grow, thrive, and make an impact.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.