ICT Support Officer

About the Role

We have an exciting opportunity to join our dynamic ICT Service Desk team. As the first point of contact for technical support, this team strives to provide exceptional service with a customer centric focus. It operates in a challenging environment with sites across multiple states and a combination of devices and applications which present excellent growth and learning opportunities.

In a newly created, permanent full-time position, you will be the sole Victorian ICT representative, forming part of a national team, servicing both local and interstate staff. It will be primarily based in the inner northern Melbourne suburbs but will require travel to other Workskil sites when needed.

You'll also experience the work/life balance that comes with working a 9 day fortnight, with a fixed day off every second week, while still receiving the remuneration of a full time employee, including the ability to salary sacrifice.

We're looking for candidates that have

• At least 1-2 years experience in an IT support role, related study or qualifications will be highly regarded
• The ability to work unsupervised, show initiative and take responsibility for a local area whilst maintaining our national standards and procedures
• Exemplary communication skills and be equally comfortable interacting verbally, in writing or in person
• A patient manner when providing technical support, must be approachable and able to develop a positive rapport with a wide range of internal customers
• Excellent problem-solving skills and a keen eye for detail
• A general knowledge of mainstream IT systems including Microsoft 365, Windows OS, IT Service Management, Cisco Unified Communications, Apple mobile devices, Meraki networks, Active Directory and general hardware and software deployment
• A current drivers license and willingness to travel, locally and interstate, when required

Above all else, we are looking for candidates who are aligned with and can demonstrate our organisational values in their work.

About Us

For over 40 years Workskil Australia has been a national not-for-profit and charitable organisation dedicated to supporting Australians find jobs whilst also supporting our wider communities towards positive family and social outcomes. We are focused on delivering culturally appropriate and holistic support services to Aboriginal and Torres Strait Islander families. Our values remain at the heart of everything we do, and we strive to conduct our business with the highest degree of care, integrity, respect, honesty, and service. We believe that the care, respect, and high level of service we give to all our customers is our key point of difference.

In alignment with our values, we adopt a holistic model to provide a range of employment, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia, and Victoria.

We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.

About your Application

For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Incomplete applications will not be considered. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position.

To learn more about working at Workskil Australia head to

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.

Workskil Australia is an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.