mental health crisis response worker

2 weeks ago

Shepparton, Victoria, Australia Rumbalara Aboriginal Co-Operative Ltd Full time $60,000 - $80,000 per year

Rumbalara Aboriginal Cooperative – Health and Wellbeing Services now has the following vacancies:

Mental Health Crisis Response Worker - Readvertised

Full-time, 38 hours a week – 24 Months Fixed Term

Previous applicants do not reapply

About the Role

The Mental Health Crisis Response Worker will provide timely, compassionate, and effective crisis intervention to individuals experiencing acute mental health distress, including cases related to alcohol and other drug use.

This role involves conducting assessments, delivering immediate support, developing and implementing safety plans, and facilitating referrals to appropriate long-term treatment and support services.

About You

To excel in this position, you should possess the following qualifications and qualities:

  • Strong interpersonal and communication skills.
  • Ability to work effectively under pressure in fast-paced, emotionally charged environments.
  • Ability to use de-escalation techniques and maintain professional boundaries in crisis situations.
  • Knowledge of mental health and alcohol & other drugs treatment models, harm reduction strategies, and community resources.
  • Strong organisational and case management skills.
  • Empathy, compassion, and a non-judgmental approach to clients.
  • Proven ability to assess and manage individuals in crisis, including those with complex needs.
  • The successful applicant must hold at least a tertiary degree or diploma in one of the following: - Psychology and current registration or be eligible for registration with the Australian Health Practitioner Regulation Agency (AHPRA) as a psychologist. - Social Work providing eligibility and/or current membership with the Australian Association of Social Workers (required). - Other qualifications may be considered, Mental Health, Nursing, or a related field.
    Relevant certifications in Mental Health and Alcohol & Other Drugs (AOD) support (such as Alcohol & Other Drugs (AOD) training, First Aid, or Crisis Intervention certifications) are highly desirable.

What We Offer:

  • Salary packaging of $15,900 available for Part- or Full-time employees.
  • Competitive pay and conditions based on the HPSS Award or Nurses Award – depending on qualifications.
  • Opportunities for additional incentives , which may include Christmas bonus days, recognition of NAIDOC day, periodic adjustments aligned with CPI increases, and the possibility of a relocation allowance when applicable.
  • Professional development opportunities and support to help you grow in your career.
  • Access to a free and confidential Employment Assistance Program and more.
  • Provision of a laptop and mobile phone to support your work where applicable.
  • Fleet cars to carry out daily tasks where applicable.

You will be required to undertake a pre-employment screening check.

Your application must include a cover letter with your previous experience and/or qualifications, and a current resume.

Applications close: Wednesday 17th of September 2025

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