Aftermarket Service Engineer

2 weeks ago

Welshpool, Australia Eriez Full time $90,000 - $120,000 per year

About the Business

Since 1942, Eriez has been more than a company—it's a catalyst for innovation. Our journey began in the heart of Erie, Pennsylvania, but our impact reverberates across six continents, with our office in Welshpool, WA. It's not just the cutting-edge tech; it's the Eriez spirit. Here's why we're not your average separation technology powerhouse:

  • Magnetic Magic: Our magnetic separation tech isn't just science; it's sorcery. We make metals dance, particles align, and impurities vanish
  • Metal Detectives: Forget Sherlock Holmes; meet our metal detectives. They sniff out hidden treasures in conveyor belts, recycling streams, and mining pits. CSI: Scrapyard Edition
  • Material Maestros: Handling materials isn't a chore; it's an art form

Join the Innovation

As our Aftermarket Service Engineer, you will be at the center of client satisfaction and long-term partnerships. You will provide expert technical guidance, support maintenance solutions, and drive aftermarket sales initiatives, making sure Eriez equipment delivers value well beyond the initial purchase.

As the Aftermarket Service Engineer, your core duties will include:

  • Partner with clients to understand performance needs and propose tailored aftermarket solutions, review, negotiate and renew customer contracts
  • Establish and execute effective aftermarket sales strategies and programs by cross-selling our products and services to provide after-sales service support
  • Mentor customers and internal teams on product maintenance, upgrades, parts, and service best practices
  • Build opportunity pipeline, quotes, costings and/or tenders using an ERP system and provide support to our Rep Agents, Resellers and Distributors
  • Lead technical presentations, demos, quoting, and issue resolution with professionalism and clarity
  • Build enduring relationships that fuel revenue, loyalty, and brand advocacy by visiting customer sites and reviewing spare parts

This role will require you to visit our customer sites as well as provide phone and online support to ensure the best outcome for our customers.

Requirements

Join a company that values precision, innovation, and strong project leadership. You will work with industry-leading experts and play a critical role in delivering projects that shape the future of engineered solutions.

About You

  • Engineering qualification and background (mechanical, electrical, materials, or similar) with strong technical fluency
  • Technical experience in sales engineering or aftermarket roles (bonus if in manufacturing, heavy industry, or equipment)
  • Proficient in MS Office, particularly in Outlook, Word and Excel
  • Experience using SAGE or other ERP systems
  • Excellent problem-solving, communication, and presentation skills
  • Self-motivated, customer-first mindset with ease in remote collaboration
  • Keen eye for technical details, with the ability to decipher complex drawings

Benefits

  • Competitive salary and performance-based bonuses
  • Extra 3% Superannuation
  • Collaborative and supportive work environment and working with our global team
  • Access to professional development opportunities

Ready to take your career to the next level? If you are eager to learn and love orchestrating a symphony of sales strategies and programs aimed at delighting our customers and maximising revenue then APPLY NOW with your resume, cover letterand 5 reasons why we should hire you.

  • Aftermarket Service Engineer

    2 weeks ago

    Welshpool, Australia Eriez Full time $80,000 - $120,000 per year

    About the BusinessSince 1942, Eriez has been more than a company—it's a catalyst for innovation. Our journey began in the heart of Erie, Pennsylvania, but our impact reverberates across six continents, with our office in Welshpool, WA. It's not just the cutting-edge tech; it's the Eriez spirit. Here's why we're not your average separation technology...

  • Leading Hand Fitter

    7 days ago

    Welshpool, Western Australia Schramm powered by Epiroc Full time $80,000 - $120,000 per year

    About Schramm Powered by EpirocSchramm, powered by Epiroc, manufactures cutting-edge reverse circulation (RC) drilling rigs and hammers for industries like exploration, geothermal, water well, and surface drilling. With facilities in Australia, a US-based aftermarket team, and a global dealer network, Schramm offers full-spectrum service, engineered...

  • Service Administrator

    2 weeks ago

    Welshpool, Western Australia Western Work Force Pty Ltd Full time $70,000 - $75,000 per year

    Western Work Force are looking for an organised and proactive Service Administrator to join a friendly team in Welshpool.In this role, you'll play an essential part in supporting our Workshop Supervisors by managing service paperwork, processing timesheets, preparing job costings, and handling customer enquiries.Key Responsibilities:Upload and verify all...

  • Customer Service Representative

    2 weeks ago

    Welshpool, Australia GPC Asia Pacific (APAC) Full time

    **About Auto Parts Group (APG)**: At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage." APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000...

  • 4x4 Vehicle Accessory Fitter

    2 weeks ago

    Welshpool, Australia ARB Full time

    Next time you see a 4WD in your local area or travelling the country, look at the accessories on it - chances are, they've been created by ARB, Were Australia's largest manufacturer of 4WD accessories. It all started in 1975, when our founder, Tony Brown after embarking on a trip through Australia started making well engineered, durable 4WD equipment. Today...

  • 4x4 Vehicle Accessory Fitter

    7 days ago

    Welshpool, Australia ARB Full time

    Next time you see a 4WD in your local area or travelling the country, look at the accessories on it - chances are, they've been created by ARB, Were Australia's largest manufacturer of 4WD accessories. It all started in 1975, when our founder, Tony Brown after embarking on a trip through Australia started making well engineered, durable 4WD equipment. Today...

  • Customer Service Supervisor

    7 days ago

    Welshpool, Australia Auto Parts Group Pty Ltd Full time

    Supportive Team Environment - Rewarding Monthly Bonus Structure - Monday - Friday family friendly hours **About Auto Parts Group**: At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage." APG is part of GPC Asia Pacific, a leading supplier of...

  • Mechanical Fitter 1 1 1

    3 days ago

    Welshpool, Australia Epiroc AB Full time

    Schramm powered by Epiroc manufactures reverse circulation (RC) drilling rigs and hammers for the exploration, geothermal, water well, and surface drilling industries. With multiple production and service facilities in Australia, a US-based aftermarket team, and a global dealer network, Schramm provides full spectrum service, engineered upgrades, rig...

  • Customer Development Manager

    2 weeks ago

    Welshpool, Australia NAPA Full time

    **_Showcase your love for all things automotive & your sales skills, by providing exceptional sales & service experiences for our trade customers._** - ** Engage & Develop exceptional Customer Relationships** - ** Attractive Base Salary + Super + Attractive Incentive Structure** - ** Car + Mobile Phone + Laptop + Staff Discounts** **About Us** **NAPA Auto...

  • Customer Service Representative

    2 weeks ago

    Welshpool, Australia Auto Parts Group Pty Ltd Full time

    Supportive Team Environment - Rewarding Monthly Bonus Structure - Monday - Friday family friendly hours **About Auto Parts Group**: At Auto Parts Group (APG), we aspire to be Australia’s leading independent supplier of genuine and aftermarket replacement parts for the automotive repair industry. We aim to give our customers _"Real Advantage"_ You’ll be...