Student Experience Coordinator

21 hours ago

Glen Waverley, Victoria, Australia Contour Education Full time $60,000 - $80,000 per year
What You'll Do
  • Be the primary contact for students and parents, answering queries and solving problems with empathy and clarity.
  • Build lasting relationships - keeping families engaged and feeling supported all year.
  • Stay proactive - regularly checking in with families to track progress, gather feedback, and offer additional support.
  • Support student success - help families navigate our resources, connect them to the right teams, and ensure they get maximum value.
  • Liaise with tutors - work with academic teams to resolve class or content issues quickly.
  • Collect insights - turn parent and student feedback into ideas to improve how we do things.
  • Escalate issues when needed, ensuring problems are resolved fairly and fast.
What You'll Bring
  • Customer centricity - this could be from your prior call-centre experience, retail, reception, customer service, or operations.
  • Empathy and communication skills - you listen, explain, and connect with ease.
  • Organisation and attention to detail - you keep track of many families without dropping the ball.
  • Proactivity and ownership - you don't wait to be asked, you take initiative.
  • Energy and enthusiasm - you bring positivity and confidence to every interaction.
  • Background in VCE (preferred) - so you understand the student journey.
  • Full-time availability - ability to work 5 out of 7 days, including weekends (38 hours per week)
What You'll Get
  • Competitive pay for a high-impact role.
  • Comprehensive training - from systems to parent conversations, you'll be set up to succeed.
  • Growth opportunities - with a path into leadership in a fast-growing scale-up.
  • Supportive benefits - EAP, birthday leave, lifestyle perks.
  • Work that matters - directly shaping the experience of students and families.
  • Culture & community - team dinners, events, and a vibrant, people-first environment.

We're ambitious, bold, and passionate about reshaping education in Australia. Join us and be the person who makes sure students thrive and families feel supported every step of the way.

If you're ready to turn relationships into impact and make a lasting difference, Contour is ready for you.

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