ICT Support Technician

About Us

Digi Tech Lab is a forward-thinking IT solutions company delivering innovative, reliable, and scalable technology services to businesses across Australia. From system integration to software development, cybersecurity, and cloud solutions, we are committed to helping our clients achieve operational excellence through cutting-edge technology.

As we continue to grow, we are seeking a proactive, solutions-focused ICT Support Technician & Test Engineer to join our team. This role is critical in maintaining our IT infrastructure, ensuring smooth day-to-day operations, and delivering exceptional support to our clients and internal teams.

Key Responsibilities

1. Technical Support & Troubleshooting

• Identify and resolve software and hardware issues quickly and efficiently.
• Respond to technical queries from clients and staff, delivering timely solutions.
• Provide assistance with IT-related challenges to ensure minimal disruptions.
• Diagnose and resolve issues with CRM systems, business applications, and network connectivity.
• Monitor and respond to system failures, outages, and other technical incidents.

2. Software & Hardware Management

• Install, configure, and update software in line with operational and security requirements.
• Maintain and optimise IT equipment and applications across the organisation.
• Repair, replace, and maintain peripherals such as printers, terminals, and modems.
• Manage hardware and software asset inventories, ensuring compliance and up-to-date records.

3. System & Network Administration

• Oversee onboarding/offboarding processes, ensuring correct access, security, and compliance.
• Administer and maintain networks to support business operations.
• Conduct regular security and quality audits, identifying risks and implementing improvements.

4. Website & Digital Infrastructure Management

• Maintain and update the Digi Tech Lab website for an optimal user experience.
• Monitor and enhance digital infrastructure to boost accessibility and engagement.
• Ensure all digital platforms comply with best practices and industry standards.

5. System Testing & Quality Assurance

• Perform regular audits to ensure compliance with security protocols and data protection standards.
• Test and diagnose software, hardware, and system functionalities.
• Troubleshoot issues related to installations, maintenance, and upgrades.
• Document technical procedures, operational guides, and troubleshooting manuals.
• Provide technical training and cybersecurity awareness to staff.

6. Compliance & Security Management

• Ensure all IT operations align with industry compliance requirements.
• Implement and review IT security measures, applying best practices to safeguard sensitive data.
• Evaluate current and future IT strategies, recommending enhancements to meet organisational needs.

Skills & Qualifications

Required:

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Proven experience in IT support, helpdesk, or similar roles.
• Strong knowledge of Windows and Mac operating systems.
• Experience troubleshooting software, hardware, and network issues.
• Familiarity with CRM systems (or willingness to learn).

Highly Regarded:

• Experience in system administration, cybersecurity, or QA testing.
• Knowledge of cloud platforms (Azure, AWS, or Google Cloud).
• Understanding of modern development and deployment practices.

Why Join Digi Tech Lab?

Innovative Environment – Work with emerging technologies in a dynamic and creative team.

Career Growth – Access training, certifications, and professional development opportunities.

Hands-On Experience – Gain exposure to diverse IT challenges across multiple industries.

Supportive Culture – Join a team that values collaboration, problem-solving, and innovation.

Job Type: Full-time

Pay: $75,000.00 – $77,000.00 per year

Work Authorisation:

• Australia (Preferred)

Work Location: In person

Expected Start Date: 15/09/2025