Ict Support Technician

**About Us**

Assure Ability is a dedicated disability service provider committed to delivering high-quality care and support to our participants. As we continue to grow, we are looking for an **ICT Support Technician** to join our team and ensure the smooth operation of our technological infrastructure.

As an **ICT Support Technician**, you will play a crucial role in maintaining and improving our IT systems, providing technical support to staff, and ensuring our technology aligns with operational needs. This role requires a proactive problem solver with excellent communication skills and a strong understanding of software, hardware, and network systems.

**Key Responsibilities**

**Technical Support & Troubleshooting**
- Determine software and hardware requirements to resolve technical issues.
- Respond to inquiries about software and hardware problems, providing timely solutions.
- Assist employees with any technological issues, ensuring mínimal disruptions.
- Diagnose and fix issues with **Brevity, our CRM system**.

**Software & Hardware Management**
- Install, update, and configure software to meet operational needs.
- Repair or replace peripheral equipment such as terminals, printers, and modems.

**System & Network Administration**
- Implement and maintain **computer networks** to support business operations.
- Manage employee **onboarding and offboarding** across all IT systems, ensuring proper access and security.

**Website & Digital Infrastructure**
- Design, maintain, and update the **Assure Ability website** to enhance user experience.

**Skills & Qualifications**

**Required**:

- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, helpdesk support, or a similar role.
- Strong knowledge of Windows and Mac operating systems.
- Experience troubleshooting software, hardware, and network issues.
- Familiarity with **Brevity CRM** (or a willingness to learn).

**Why Join Assure Ability?**
- Be part of a supportive and passionate team dedicated to making a difference.
- Opportunities for growth and professional development.
- Hands-on experience with diverse IT tasks in a dynamic environment.

Pay: $73,150.00 - $75,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 10/03/2025