Showroom Manager

24 hours ago

Springvale South, Victoria, Australia Choice Bathroom & Kitchen Supplies Full time $60,000 - $90,000 per year

Join a well-established and respected business with nearly 20 years of experience and a strong presence in the building industry. We're seeking an organised, motivated, and sales-focused Showroom Manager to oversee our day-to-day operations, lead our team, and maintain the high standards our clients have come to expect.

For almost two decades, Choice Bathroom & Kitchen Supplies has built a reputation for excellence within the building industry, supplying quality products and exceptional service to builders, designers, and homeowners. We take pride in creating a welcoming showroom environment where customers receive professional advice and personalised support.

Key Responsibilities

Sales Focus.

  • Greet and assist retail clients, providing prompt and professional service.
  • Management of Trade accounts, ensuring product and pricing updates are communicated in a timely manner.
  • Assist clients in product selection appointments.

  • Quote generation and follow up with retail and trade clients.

  • Review and understand sales targets, sharing expectations with staff and providing regular sales updates.

  • Develop and implement monthly sales plans to achieve targets.

  • Conduct analysis of existing client sales and identify opportunities for growth.

  • Manage new accounts and build strong, ongoing client relationships.

Showroom Management.

  • Ensure the showroom is professionally presented and product information displayed is kept current.
  • Review of displays as required with suppliers, ensuring items displayed are current and in line with current market trends and supplier deals.
  • Arranging display boards and cabinetry with selected suppliers as required ensuring updates are kept within budget.
  • Collaborate with Trade clients to ensure onsite colour rooms/displays are kept current and aligned in relation to their client selections.

Daily Operations.

  • Responsible for opening and closing of the showroom.
  • Daily invoicing for upcoming deliveries.
  • Daily scheduling of upcoming deliveries, ensuring nonstandard products are ordered in a timely manner.
  • Communicating potential stock delays effecting upcoming deliveries with clients, providing appropriate alternatives and solutions where possible.
  • Lodgement and follow up of product service calls, addressing potential ongoing issues with suppliers and clients.
  • Oversee order delegation amongst team members, ensuring processing is carried out accurately and in a timely manner.
  • Provide guidance and support to staff with daily tasks and client interactions.
  • Supporting staff with overflow when required.
  • Provide training and guidance to staff around company process', providing feedback when needed.
  • Review supplier updates including product launches/deletions, model updates or price rises and advising the team accordingly of any relevant changes.
  • Arrange supplier training for staff when required.
  • Management of annual leave requests ensuring departments are always appropriately staffed.
  • Support management in recruitment, onboarding, and staff performance.
  • General ad hoc duties.

Preferred Qualities About You.

  • Strong background in retail or showroom management.
  • Confident leader with excellent communication and organisational skills.
  • Sales-driven with proven ability to meet and exceed targets.
  • Strong focus on customer satisfaction.
  • Able to manage multiple priorities in a fast-paced environment.
  • Proven history of team management.
  • A strong interest in fostering a collaborative and supportive team environment
  • Computer literate with sound ability across the Microsoft platform.
  • Experience using Reckon Software.

Why Join Us?

  • Be part of a close-knit, fun and supportive team.
  • Opportunity to make a real impact in a growing business.
  • Competitive remuneration based on experience.

Please submit your resume and cover letter outlining your relevant experience and why you would be a great fit for our company to

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