Customer Service Sales Representative

3 days ago

Sydney, New South Wales, Australia Sydney Harbour Days | Private Boat Hire and Sightseeing Tours Full time $60,000 - $80,000 per year

Sydney Harbour Days is growing fast and we're looking for a Sales & Customer Service Representative to join our remote crew. You'll be the go-to for clients booking everything from milestone birthdays to iconic NYE cruises - all while working from your home office.

The role at a glance

Remote (NSW-based)

Strong knowledge of Sydney Harbour, wharfs & local landmarks essential

Casual, 35–38 hrs/week (with opportunity to go permanent)

What you'll do

  • Manage customer enquiries and bookings for boat hires and cruises
  • Provide exceptional support via phone and email
  • Build strong client relationships and ensure a seamless experience
  • Share knowledge of our fleet and guide clients to the right option

What we're looking for

  • Strong communication skills – written and verbal
  • Highly organised with great attention to detail
  • Ability to resolve issues calmly and effectively
  • Knowledge of Sydney Harbour, wharfs, and landmarks
  • Upbeat, personable, and client-focused
  • Background in Customer Service, Event Management, Tourism, Sales, Yachting, or the Boating Industry (preferred)

Application Requirements

  • Permanent Aussie working rights
  • At least 2 years of sales (or customer service) experience
  • Must be based in NSW (Sydney region preferred)
  • Fluent in English

About Sydney Harbour Days

At Sydney Harbour Days, we believe boat hire should be
easy, fun, and stress-free.
With a fleet of 160+ vessels (from catamarans to superyachts), we help people celebrate life's big moments on the best harbour in the world.

We're proud winners of the
Outstanding Tourism Services Award in 2023 and 2024
and finalists again in 2025. With 240+ five-star reviews, our reputation speaks for itself. From milestone birthdays and weddings to corporate events and ticketed cruises, we specialise in making celebrations on the water unforgettable.

Our mission is simple: combine outstanding service with honest advice so every client feels supported from enquiry to final wave goodbye.

For more information or to apply, contact

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