Direct Lending Specialist, Express Increase

We have two secondment opportunities available for Direct Lending Specialists, Express Increase to join our Direct Mortgages team.

As a Direct Lending Specialist, Express Increase, your responsibility will be to convert mortgage leads and referrals received via the inbox or DocuSign into solution-based sales for our existing ING direct mortgage customers. This is a customer focused role which requires effective management of our application process to ensure a smooth and efficient 'customer experience' right through to settlement.

In addition, you'll manage applications end to end and act as the single point of contact. Your tasks will include entering applications into Lendfast, packaging and then submitting them directly to credit. Upon

receiving a credit decision, you'll manage our customers application right through to settlement. You'll also work closely with Contact Centre, Home Loan Specialist Seniors, MSA and the Credit team. Furthermore, you'll maintain an efficient workflow and effectively manage your pipeline to achieve results.

These secondment roles are for 12 months, and based in Wyong.

What you'll do

• Manage the end-to-end journey of your customer as single point of contact.
• Understand how Direct Mortgages process and communication impact the service provided to clients.
• Ensure we contact customers in a timely manner via email or an outbound call.
• Service leads/applications and ensure the best outcome is derived for our existing client base.
• Manage a pipeline of clients on a regular basis to get their deals through to submission and settlement.
• Ensure all documents are provided to credit, in addition to succinct and timely follow up of documents.

What we're looking for

• Previous experience in mortgages or banking experience within a contact centre environment.
• Knowledge of RMUG credit policy.
• Excellent time management and workflow organisation skills.
• Strong customer centric focus and the ability to provide a positive experience to every customer.
• The ability to work autonomously as well as part of a high performing team.
• A process driven individual who thrives in a structures environment.

About Us

At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We're your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply.  Let us know if you'd like to chat with an LGBTQ+ Confidential contact.  

Sound like your kind of vibe? We can't wait to hear from you

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

Need more? 
Contact Sabrina Huynh,  

Applications close Thursday, the 2nd of October.
 
Before you apply 
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager  

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