Customer Service Bookings Officer

• Role title: Customer Service Bookings Officer
• Role type: Permanent Full Time
• Role grade: Administration Officer level 4, Year 1-2
• Department and location: Theragnostic and Nuclear Medicine, St Vincent's Hospital, Darlinghurst
• Salary: $72,285.45-$73, super+ salary packaging

Better and fairer care. Always.

We are St Vincent's Health Australia, Australia's largest not-for-profit provider of health and aged care services.

Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.

About the role

• Independently manage patient bookings, ensuring appointments are scheduled efficiently in line with department needs and available resources.
• Support billing functions, including billing classifications, batching, online billing, EFTPOS processing, and Medicare details management.
• Handle patient enquiries and expectations with empathy and professionalism, while following department customer service and communication guidelines.
• Coordinate with doctors and department managers, reviewing booking procedures, updating lead times, and maintaining effective external referral relationships.
• Manage accurate patient records and handovers, including creating MRNs, capturing billing and consent details, and ensuring data integrity across systems.

About you:

• Strong decision-making skills, with the ability to work independently and manage bookings under pressure while ensuring accuracy and timeliness.
• Solid experience in diary and appointment coordination, including prioritising tasks, meeting targets, and making the best use of available resources.
• Excellent communication skills, with a proven ability to build relationships and liaise with a range of professionals across healthcare settings.
• Hands-on experience in medical bookings and billing, including managing patient accounts and understanding Medicare and health billing systems.
• A flexible, solutions-focused approach, capable of handling complex administrative tasks that require sound judgement and attention to detail.

Why work at St Vincent's?

• Join us on our mission to provide care to all, including the most at-risk people in our community
• Discounted access to many gyms for you and your family with Fitness Passport
• Access to discounted private health insurance with Medibank
• Access to a government salary sacrifice program. Make a proportion of your salary tax-free
• Committed to financial support for educational development, scholarship programs, paid study leave

About the hospital

In this role you will be based at St Vincent's hospital, Darlinghurst.

• A busy inner-city hospital in a beautiful location
• Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches
• A place of expert clinical care for at-risk people
• Closely partnered with universities & affiliated research institutes, many of which are located on-campus
• Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health

Sponsorship / work rights for Australia

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Pre-employment checks

Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

How to apply

The closing date for applications is 24 November 2025.

Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with the role.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

Respectfully, this role is not open to recruitment agencies

For more information, and to apply please click here