General Manager

About the Opportunity

As the General Manager Commercial, you'll play a critical leadership role within the Total Tools & Hardware Group, responsible for developing and executing our commercial growth strategy across key market segments. This is a senior position that requires a highly strategic thinker who can balance big-picture planning with hands-on execution.

You'll lead all aspects of commercial operations — from managing high-value client accounts and strategic partnerships to overseeing tenders, bids, and contract negotiations. Your focus will be on identifying and leveraging growth opportunities across government, corporate, trade, and sponsorship channels, while ensuring commercial activities align with broader business objectives.

Working closely with internal teams — including merchandise, marketing, operations, and finance — you'll ensure our commercial offering is competitive, scalable, and aligned to the needs of our network of independently owned stores. You'll also lead and mentor a high-performing commercial team, fostering a culture of accountability, innovation, and customer focus.

This is a role with national reach, commercial impact, and the opportunity to shape the future direction of one of Australia's most respected retail groups.

What you will be doing

• Lead the development and implementation of commercial strategies aligned with the group's vision
• Own the profitability and growth of commercial accounts and strategic partnerships
• Build and manage relationships with key stakeholders, including C-suite clients and government bodies
• Oversee commercial tenders, bids, and contracts while identifying new business opportunities
• Collaborate with the merchandise team to optimise product range and inventory for commercial clients
• Recruit, lead, and mentor a high-performing Commercial team
• Foster strong internal collaboration across marketing, finance, and operations

You're likely a match if you are/have

• Proven experience in a senior sales, commercial, or business development leadership role
• Demonstrated success in building and growing a commercial business
• Strong negotiation skills and a track record of building strategic partnerships
• Relevant qualifications in Business, Sales, Marketing, or a related field
• Exceptional leadership skills with the ability to coach, mentor, and motivate teams
• Excellent stakeholder management and communication skills

What's on offer

We're proud to offer a workplace that supports your well-being, growth, and belonging: 

Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually 

Career Growth: Endless learning and development opportunities 

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers 

Inclusive Culture: Bronze Employer for LGBTQ Inclusion 

Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)  

Mental Health: Gold accreditation by Mental Health Australia 

Flexibility: Flex Ready and Family Friendly Workplace accredited 

Joining the Total Tools Family   

At Total Tools & Hardware Group, we're more than just a group of hardware and tool retailers — we're a national network helping build stronger communities. Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, franchisees and company-owned stores across Australia. With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it's trade-quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building. 

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