Project Officer, Operational Business Systems Improvement

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the `Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

VCAT

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the Role

The Project Officer, Operational Systems Improvement supports the continuous improvement work of the Registries in the Human Rights, Civil Claims, Residential Tenancies, Review and Regulation and Planning and Environment areas. The primary focus of the role is to actively support process improvement and operational outcomes as well as work wtih members to reduce the likelihood of delay and adjournments where system or other issues have been identified. You will be responsible for:

• identifying and actioning areas for improvement to enhance service delivery
• building manuals, flowcharts and other processes to ensure consistency across lists, as directed
• identifying and consolidating arising issues and categorising repeat incidents and reporting, as appropriate
• reporting on emerging issues and identifying improvements
• preparing complex correspondence and reports
• driving service excellence
• taking a systems approach and working with team managers and registry staff to identify and reduce failure demand in processes

This role is fixed term until 30 September 2026.

About You

The ideal candidate will be able to demonstrate experience in continuous improvement in a service delivery environment, as well as the ability to apply complex legislation to systems and processes.

You will also:

• have proven experience working collaboratively with teams, sharing information and working together to delivery outcomes
• showcase your high level communication skills, with the ability to communicate orally in a clear, fluent manner to hold audience attention
• demonstrate proven experience in strategic planning processes
• have demonstrated continuous improvement skills, fostering innovation and creativity within teams
• have high level service excellence standards

How to apply

Click the `Apply Now' button, ensuring you include the following in your application:

• resume
• a short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, we conduct pre-employment checks, including but not limited to, reference checks, police checks and misconduct screening. These checks are handled confidentially and with care and are a standard part of our hiring process to ensure the right fit for both our candidates and the organisation.