Lead Analyst

2 weeks ago

Sydney, New South Wales, Australia NSW Department of Customer Service Full time $149,739 - $173,174 per year

Lead Analyst - Data

Role type: Temporary opportunity until 30 June 2027

DCS Clerk Grade 11/12

Salary - $149,739 - $173,174 p.a. base salary dependent on experience, plus 12% superannuation and annual leave loading

Location: Sydney CBD, flexible working arrangements available

The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.

Government Technology Platforms (GTP) provides cross sector leadership and delivery of ICT infrastructure and digital service delivery reforms aligned to the NSW Government ICT Strategy.

About you

We are looking for an individual who:

  • Experienced data engineering leader with strong technical skills in modern data platforms and cloud technologies.
  • Skilled at guiding, mentoring, and coaching high-performing technical teams.
  • Clear communicator who works well with both technical and non-technical stakeholders.
  • Committed to delivering ethical, secure, and scalable data solutions that serve the public good.
  • Passionate about using data to drive innovation and improve government services.

About the role:

In this role, you will/the key accountabilities include:

  • Lead the design and delivery of scalable data solutions using Snowflake and AWS Cloud.
  • Oversee the development of robust data pipelines and business intelligence reporting tools.
  • Set engineering standards, ensure data quality, and support strong data governance practices.
  • Collaborate with stakeholders to understand data needs and drive data-informed decision-making.
  • Mentor and support engineering teams, fostering a culture of innovation and continuous improvement.
  • Implement rigorous data quality, validation, and governance controls, ensuring integrity, traceability, and auditability of all data processes.

Who we are/About the team:

You will be part of a team of Data Engineers and work collaboratively and interact with some excellent stakeholders all working together to enhance customer experience in the reporting space.

Benefits of working for DCS:

  • Accrued flexible leave
  • Hybrid working options - flexibility to work from home and office
  • Potential to work anywhere in NSW
  • Generous leave entitlements including up to 14 weeks parental leave
  • Access to health and well-being programs including Fitness Passport

Applying is easy

Launch your career to the next level by submitting your resume that highlights your relevant skills and experience. We will then get back in touch after the closing date with the next steps.

If you don't meet all the criteria but still believe you could succeed in this role, please still apply - we'd love to hear from you.

Salary Grade 11/12, with the base salary for this role starting at 149,739 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Swathy Mohan via

For enquiries relating to role, please contact Praveen Prabhu via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 8 September 2025 at 9:59 AM

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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