Vice President Client Services

Vice President of Client Delivery

Location: Sydney (Mascot Office), Australia

Company: Leader in Travel and Accommodation Industry

Job Type

: Full-Time |
Travel

: Up to 50%

Salary range:

AUD200K - 300K (annual)

Company

: Industry Leader in Travel & Accommodation

Confidential Search

Are you a dynamic leader with a passion for driving client success in the fast-paced travel industry? Join our client, a global powerhouse in travel and accommodation, as the
Vice President of Client Delivery

at our Sydney (Mascot) office. This pivotal role empowers you to champion client excellence, lead high-performing teams, and shape strategic initiatives that redefine service delivery.

Why This Role?

As the Vice President of Client Delivery, you'll be the voice of the customer, ensuring seamless alignment across Operations, Technology, Product, and Accounting to deliver unparalleled value. With a focus on mentoring talent, fostering collaboration, and driving innovation, you'll play a critical role in elevating our clients' success while advancing your career with a globally respected organization.

What You'll Do

• Lead with Impact

: Inspire and manage a team of Account Managers and Directors to deliver exceptional client outcomes, ensuring process adherence and clear communication.
- Drive Operational Excellence

: Oversee Operations and Sourcing teams to deliver world-class service for your region's clients.
- Build Strategic Partnerships

: Collaborate with Technology, Product, and Accounting teams to prioritize client needs and resolve challenges efficiently.
- Cultivate Client Relationships

: Develop and nurture strong, lasting connections with stakeholders at all levels to drive satisfaction and growth.
- Spearhead Client Initiatives

: Manage multiple client projects from ideation to execution, ensuring timelines, budgets, and quality standards are met.
- Champion Growth

: Coach team members, identify training opportunities, manage promotions, and drive performance through regular feedback and goal-setting.
- Maximize Client Success

: Lead account management strategies, including renewals, retention, upselling, and cross-selling to strengthen client partnerships.
- Leverage Technology

: Stay ahead of the curve by aligning client needs with our cutting-edge API technology platforms.
- Report to Leadership

: Provide executive insights on client performance, risks, and strategic opportunities to senior leadership.
- Foster Alignment

: Lead weekly team meetings and one-on-one sessions to ensure cohesion across airline accounts.

Who You Are

• A seasoned leader with
  10+ years

in Account Management, Client Services, or similar roles, including
5+ years in senior leadership

within the
travel industry

(hotel experience is essential).
- Holder of a
Bachelor's degree

in Business, Management, or a related field (MBA or advanced degree preferred).
- A strategic thinker with proven success in high-paced, goal-oriented environments and deep expertise in implementation and operations.
- A master communicator with exceptional
client-facing

,
written

, and
verbal

skills, complemented by advanced proficiency in
Microsoft Office (especially Excel)

.
- Highly organized, proactive, and culturally sensitive, with a knack for collaborating with global teams.
- A results-driven leader with strong
business acumen

,
negotiation skills

, and a customer-centric mindset.

Key Competencies

• Problem Solving & Analysis
• Strategic Thinking & Business Acumen
• Leadership & Team Development
• Client Relationship Management
• Process Management & Budget Oversight
• Market Knowledge & Technical Proficiency

Work Environment

• Schedule

: Monday–Friday, standard business hours (evening/weekend work may be required).
- Travel

: Up to 50% travel to support client needs.
- Leadership

: Direct oversight of Managers and Directors within the vertical.

Why Join Us?

• Lead transformative initiatives for a global leader in travel and accommodation.
• Mentor and grow a high-performing team in a dynamic, innovative environment.
• Leverage cutting-edge technology to deliver exceptional client value.
• Be part of a collaborative, inclusive culture that values your impact.

Ready to Lead the Future of Client Delivery?

If you're a strategic leader with a passion for driving client success and shaping the travel industry, we want to hear from you Apply now for this confidential opportunity by contacting [Insert Application Instructions or Link] or sending your resume to [Insert Contact Email].

Join us in redefining client excellence. Your leadership journey starts here

Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.

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