IT Service Delivery Lead

2 days ago

Adelaide, South Australia Elders Full time $120,000 - $180,000 per year

About The Role
We are currently seeking 2x IT Service Delivery Leads to join our team on a permanent full time basis.
The Service Delivery Lead ensures smooth and effective delivery of End User Computing (EUC) services to clients, collaborating with teams to resolve issues, track progress, and maintain high-quality service standards. This role is key to enhancing user experience by managing service reliability and coordinating service providers..

Responsibilities

  • Ensure effective service delivery within defined boundaries.
  • Collaborate with Elders IT leadership and service providers to align goals and strategies.
  • Monitor and improve service provider relationships and performance.
  • Coordinate with internal teams and branches to meet service expectations.
  • Manage critical incidents, communication, and post-incident reviews.
  • Provide accurate performance reports to management and support governance committees.

About You

  • 5+ years managing EUC services (e.g., End User Devices, O365, Intune, Citrix).
  • Strong communication, project, and customer service skills.
  • Experience managing third-party service providers, SLAs, and KPIs.
  • Skilled in team leadership, problem-solving, and resource planning.
  • Qualifications: Bachelor's in IT or related field; ITIL and Project Management knowledge.
  • Ability to travel within Australia (~20% travel).

About Elders
As a trusted Australian agribusiness, we have played an important role in the agricultural sector for 185 years. Our expansive network across Australia offers links to markets, tailored advice and specialist knowledge across a range of products and services, including farm supplies, agronomy, livestock, wool, grain, finance, insurance, and real estate.

We are committed to a sustainable and prosperous future for rural and regional communities and creating value for all stakeholders in the agricultural supply chain, across both Australian and international markets.

Elders is for Australian agriculture.

We are now looking for the next generation to be part of something big and drive the future of Elders.

If you are ready to grow your career with Elders, please click on 'Apply' today.
For more information visit our careers page

Please note, applications may be shortlisted as they are received.

At Elders, we strive to create a safe environment where everyone can thrive. We aspire to do this by recognising talent, promoting inclusion and celebrating diversity. No matter how you identify, we encourage talented people from all backgrounds, abilities and identities to apply for roles at Elders.

We will accept applications from all people with the right to live and work in Australia.

  • IT Service Delivery Lead

    4 days ago

    Adelaide, South Australia Elders Full time $80,000 - $120,000 per year

    About the roleWe are currently seeking 2x IT Service Delivery Leads to join our team on a permanent full time basis. The Service Delivery Lead ensures smooth and effective delivery of End User Computing (EUC) services to clients, collaborating with teams to resolve issues, track progress, and maintain high-quality service standards. This role is key to...

  • Enterprise Asset Management Service Delivery Lead

    1 week ago

    Adelaide, South Australia Santos Ltd Full time $104,000 - $130,878 per year

    Description & RequirementsDon't come for an easy career. Stay for a rewarding one.At Santos, we do work that matters and always have. When you join us, so will you.As an ASX 20 global energy company, we're committed to providing reliable and affordable energy to help create a better world for everyone.To make it happen, we work as One...

  • Project Support Services

    2 weeks ago

    Adelaide, South Australia Service Stream Limited Full time $104,000 - $130,878 per year

    We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory.We have a role available for a Project Support Services (PSS) Manager to join our Defence division and support this contract. This is a permanent...

  • Defence Engineering Service Network

    1 week ago

    Adelaide, South Australia Service Stream Full time $120,000 - $180,000 per year

    We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory.We have an opportunity available for aDefence Engineering Service Network (DESN) Portfolio Managerto support us in this contract. This is a permanent...

  • Service Delivery Coordinator

    2 days ago

    Adelaide, South Australia Crawford & Company Full time $60,000 - $90,000 per year

    Be part of a supportive and collaborative teamJoin a global company with a great cultureAn opportunity to contribute to innovation initiatives and operational excellenceAbout the OpportunityWe are seeking a pro-active and detail-orientatedService Delivery Coordinatorto assist with the smooth delivery of services to our valued clients.  In this pivotal role,...

  • Senior Service Delivery Manager

    1 week ago

    Adelaide, South Australia Brennan Full time $120,000 - $180,000 per year

    Brennan. Where true performance thrives.At Brennan, we believe thathowtechnology is delivered is every bit as important aswhatthe technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by ourTrue Performance System- a way of working...

  • Project Data Services Manager

    2 weeks ago

    Adelaide, South Australia Service Stream Limited Full time $120,000 - $140,000 per year

    We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory.We have a role available for a Project Data Services Manager to join our Defence division. This is a permanent full-time position that could be based at...

  • IAM Managed Services Lead

    13 hours ago

    Adelaide, South Australia Identifly Full time $120,000 - $180,000 per year

    LocationThis role will be in our Adelaide CBD office. There will also be occasional onsite client engagement, as required.Key PurposeThis is a strategic and hands-on role, ideal for a technically adept leader who is passionate about identity systems and service excellence. The successful candidate will continuously look for ways to enhance client...

  • Senior IT Project Manager – Digital

    2 days ago

    Adelaide, South Australia Latitude IT Full time $120,000 - $180,000 per year

    Senior IT Project Manager – Digital & Infrastructure Delivery | Adelaide | Multiple Roles AvailableAre you an experiencedProject Managerready to take on large-scale IT delivery projects that actually make an impact?We're partnering with a leading Australian technology consultancy that delivers transformation programs across Defence, Government, and...

  • Service Design Lead

    2 weeks ago

    Adelaide, South Australia SA Power Networks Full time $104,000 - $156,000 per year

    About the roleAre you passionate about creating human-centred, operationally viable, and strategically aligned services? We're looking for a Service Design Lead to establish and embed service design capability within a large-scale program of work on a two year contract.This role is a unique blend of hands-on design delivery and leadership. You'll set up...