Service Designer

About us

Geoscience Australia is Australia's pre-eminent public sector geoscience organisation. We are the nation's trusted advisor on the geology and geography of Australia. We apply science and technology to describe and understand the Earth for the benefit of Australia. We apply our diverse professional expertise, our deep and trusted knowledge, our national-scale Earth observation infrastructure and our strong partnerships, to the opportunities and challenges that face our nation.

Our team

The Digital Experience section acts as a multi-disciplinary digital services unit within the CIO-led Enterprise Data & Digital (EDD) Branch. This branch promotes excellence in earth sciences through Geoscience Australia's Data and Digital Strategy 2028.

We provide digital services to a broad range of scientific fields, including geology, marine, geospatial, positioning, community safety, and more. The Section is primarily responsible for creating and maintaining scientific web applications such as Digital Earth Australia Hotspots ), ), GeoInsight ) and many science capabilities on the Geoscience Australia Portal ) among others. Additionally, we develop and maintain enterprise applications using low code platforms to enhance internal employee digital services. The section also developing and advances the service experience human-centred design and metrics journey for digital services and throughout the organisation.

The key duties of the position include:

Work with internal and external stakeholders, to spearhead human centred design of scientific digital products and services, both within the section and across the organisation. You will apply your skills and experience to ensure existing and future digital capabilities meet user needs, as well as to shape organisational standards. This includes:

• Lead and conduct multiple user research, business and technical engagement activities to map, analyse and evaluate the user experience, business processes, and technology of current services. Identifying opportunities for improvement.
• Lead and undertake the co-design, testing and evaluation of potential future state options for service improvements including feasibility, viability and desirability.
• Develop product strategies and roadmaps for sustainable implementation with consideration for operating environment, security, business operating models, usability and accessibility requirements.
• Develop and manage stakeholder relationships and ensures client expectations, requirements, and project objectives are achieved.
• Shape organisational methods and tools, providing advice, guidance, and expertise to promote the adoption of design and research design policies and standards. Including, data collection and synthesis, design and evaluation of services, and presentation of research findings and future state recommendations.

To be successful in the role you will:

Possess strong leadership and management skills that support and collaborate with a diverse workforce and apply to establish relationships with key stakeholders both internally and externally, across government, industry and the community.

Have a high level of self-awareness, leads with respect, and actively consults and communicate to improve work outcomes for all. A passion for and deep understanding of service design and a curiosity for learning new skills and exploring new domains, such as technology, science, continuous improvement, digital delivery, and human behaviour.

Our Ideal Candidate

To be successful in this role (essential), you will have demonstrated ability to:

• Lead the service design process from exploration/discovery to implementation, ensuring alignment with the strategic/business visions and user needs. Selecting and applying the appropriate HCD frameworks and methodologies.
• Oversee and undertake the collection of data, and synthase into actionable insights to define user and business needs, problem statements and the desired future state.
• Facilitate co-design workshops, user research, prototyping, testing, and evaluation activities with internal and external stakeholders.
• Create excellent service design deliverables, such as service blueprints, journey maps, personas, scenarios, and service specifications.
• Apply superior communication, written, presentation and facilitation skills, with the ability to convey with influence complex concepts to diverse audiences.
• Apply strong leadership and collaboration skills, effectively working with multidisciplinary teams and stakeholders, to ensure the feasibility, viability, and desirability of the service solutions.

As well as (desirable) ideally have:

• 5 years or more of experience in service design or a similar role, preferably in a digital environment. Potentially with experience in User Research (UR), User Experience Design (UX), User Interface Design (UI), User Metrics & Evaluation, and/or Interactive/Experience Design (XD/IxD).
• A portfolio of service design projects that demonstrate a user-centred approach and a strong understanding of service design methods and tools.
• Experience working with geospatial information and technologies, digital development and/or scientific domains.
• Experience working within an agile environment, and/or demonstrated flexibility in approach and duties, with the ability to manage workload and tasks, including within work tracking software.

Eligibility

To be eligible to apply for this position you must meet the below eligibility criteria.

• Be an Australian Citizen at the closing date of application.
• The successful applicant must be able to obtain, hold and maintain a security clearance of an appropriate level relevant to this role.
• Commencement of employment is subject to the successful applicant undergoing and satisfying pre- employment screening, which includes a police history check.

To Apply

Please visit the careers page of our website to submit your application via our e-Recruit system. Your application should include:

• Your resume (no more than 3 pages)
• A brief statement (no more than 700 words) outlining your transferable skills, experience and capabilities related to the role and the value you would bring to Geoscience Australia.

If you have any questions regarding the role, please contact Richelle Spry on or email

To learn more about applying for roles within the Australian Public Services please review, 'Applying for an APS job: cracking the code'.

Recruitability

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the position. For more information please visit the Australian Public Service Commission website.

Hearing or speech impaired applicants are invited to use the National Relay Service by contacting , and requesting to be connected with our Recruitment team on in order to obtain selection documentation.

Technical Assistance

If you require technical assistance, call Human Resources on or email

While the position on offer is ongoing, a merit list/pool may be created from this process to fill similar ongoing and non-ongoing positions over the next 18-months. If you are successful for the merit pool, your details may be shared with other Australian Public Service agencies unless you choose not to have your details disclosed.