Level 3 SCCM

2 weeks ago

Adelaide, South Australia Data#3 People Solutions Full time $90,000 - $120,000 per year
  • 6-months plus possible extension
  • SCCM/EUC (Level 3)
  • Hybrid work environment

About the Role

Our large mining sector customer is seeking an experienced SCCM / End User Computing (EUC) Specialist to join their team in Adelaide.

This Level 3 role will focus on resolving tickets from the existing queue, delivering high-quality technical support, and driving operational excellence across desktop and endpoint environments. Any experience with Azure Virtual Desktop (AVD) will be highly regarded.

Key Responsibilities

  • Manage and resolve complex EUC incidents, requests, and problems from the existing support queue.
  • Administer, configure, and maintain Microsoft SCCM for software deployment, patching, and endpoint management.
  • Support and troubleshoot Windows 10/11 desktop environments, including user profiles and application issues.
  • Manage hardware and software lifecycle for end-user devices.
  • Maintain operational documentation and knowledge base articles.
  • Collaborate with IT teams to ensure adherence to SLAs and ITIL processes.
  • Provide Level 3 escalation support to Service Desk and EUC teams.
  • Participate in EUC-related projects and initiatives as required.
  • Contribute to continuous improvement of desktop support processes and tools.

Technical Skills & Experience

  • Proven experience in a Level 3 EUC/Desktop Support or similar role.
  • Strong knowledge of Microsoft SCCM (deployment, patching, reporting).
  • Proficiency with Windows 10/11 administration and troubleshooting.
  • Experience with Intune, Autopilot, and modern device management (highly desirable).
  • Knowledge of Active Directory user/group administration.
  • Familiarity with Azure Virtual Desktop (AVD) environments (advantageous).
  • Experience with application packaging and deployment.
  • Understanding of MDM/MAM technologies.
  • Strong problem-solving skills and ability to work independently.
  • Excellent communication skills for engaging both technical and non-technical stakeholders.

Qualifications

  • Relevant IT qualifications and/or industry certifications (e.g., Microsoft Certified: Modern Desktop Administrator, SCCM Certification) highly desirable.

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