FCM Inside Account Manager

Forming part of the corporate arm of Flight Centre Travel Group (FCTG), FCM Travel is the business travel partner of choice for large national, multinational, and global corporations. We are an award-winning global corporate travel management company, ranking as one of the top five by size around the world.

About the Opportunity

The purpose of the Inside Account Manager is to drive customer profitability, retention and growth. In addition, a focus on delivering customer value and best practice travel programs and to increase and optimise the number of services provided to low tier customers.

These customers will be provided with a travel management program in accordance with an agreed low touch service model. The strategic intent of these programs will be to deliver outstanding customer service, improved efficiencies, sound account management practices and use of FCM technology, products & services, resulting in retention and growth.

This full-time role can be based in Brisbane, Sydney, Melbourne or Perth.

What you will be doing:

Commercial

• Identify opportunities for value added sales into existing customer base
• Ensure fees are charged as per FCM agreement
• Identify opportunities for growth including leakage and other markets
• Drive customer compliance and growth with directly procured products and services from FCM: air, hotel, car, rail, ground transport, insurance and VIP Services

Relationship

• Communicate with customer at all levels
• Engage with internal stakeholders including operations, finance and support, to deliver value to customer
• Yearly calendar of touch events for all customers (service calls, relationship building, events, reviews marketing campaigns, etc.)
• Monthly touch points with operational team

Innovation

• Keep customer informed of latest FCM products & services
• Be an expert in selling the benefits of all product & service opportunities
• Yearly recommendations of innovation into customer program

Collaboration

• Develop strong internal and external business relationships
• Influence customer to change, to deliver value to customer program
• Uphold FCTG Values and Philosophies: 

Technical

• Standard technical configuration for all technical products
• Ensure technical configurations are optimised
• Keep customer informed of latest FCM technical products
• Utilise CRM systems (Salesforce) to leverage customer communications and document activities

Data/Analytics

• Create automated schedule of analytics/reporting
• Create standard configuration for analytics/reporting platforms
• Analyse customer data and trends and deliver opportunities through analysis

Business Planning

• Develop and execute a light travel cost management business plan, detailing objectives, strategies and measurable targets
• Measure and deliver on business plan outcomes
• Complete annual review of customer program and offer savings/efficiency improvements

Project Management

• Manage, influence and deliver key customer projects
• Communicate to key stakeholders on key project deliverables

What you will need:

• Minimum 3 years' experience as a Travel Manager with TMC experience is essential
• Account management experience
• Proficient user of Microsoft products, particularly Excel and PowerPoint
• Ability to use GDS (Sabre) is desirable
• Demonstrated ability to build relationships
• Ability to articulate knowledge about products, services and value proposition to customers

In reward for your commitment and performance you will receive:

 On target earnings of $82 k + super

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd
 
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
 
Development: Individualised Learning & Development pathway options
 
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
 
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
 
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
 
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  
 
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
 
Mental Health: Support and Employee Assistance Program for staff and family
 
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025, Bangkok in
 
 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
 
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Visit our website at: 

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.

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Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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